Excelsior Hotel Downtown

Al Rigga Street,P.O. Box 29499Dubai29499United Arab Emirates
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About Excelsior Hotel Downtown

This casual four-star hotel is right in the heart of vibrant Deira, just two minutes' walk from Al Rigga Metro Station. Along with its excellent location, Holiday Inn Dubai - Downtown Dubai boasts free parking and an outdoor pool.

Homely accommodations with warm decor and old-school furnishings feature flat-screen TVs and desks, as well as mini-fridges and tea/coffee-making equipment. Suites with lounges, DVD players and - in some cases - Jacuzzis are also available. Free Wi-Fi is available in upgraded rooms only.

Guests can relax in the spa, plus there's a sauna and a rooftop fitness centre. Other amenities include a business centre, a lift and a 24-hour reception. A shuttle service to malls and beaches is on hand.

Breakfast, lunch and dinner is served in the casual top-floor Bistro Restaurant. The stylish Metro Sports Bar & Cafe proffers snacks, drinks and live music 'til late in.

Holiday Inn Dubai - Downtown Dubai is two miles from the famed gold and spice souks, and three miles from the airport.


Al Rigga Street,P.O. Box 29499, Dubai, 29499, United Arab Emirates
Telephone: +971(4)2288889 | Fax: +971(4)2280033 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach umbrellas
  • Business center
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Sun loungers
  • Disco/ Nightclub
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Central heating
  • Desk
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Steam room


  • Accessible parking

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00

Positive Reviews

Engaging downtown neighbourhood is a big draw

Reviewers were largely enamoured by the lively and engaging district of Deira. Travellers really liked the fact that, as well as being much more affordable than the glitzier areas south of Dubai Creek, this district had loads of authentic shops and eateries nearby. Being so close to Al Rigga metro station was also deemed a big plus point.

Approachable personnel make a real effort

Guests were, on the whole, rather impressed by the engaging manner and can-do attitude of the hotel's friendly staff members. Receptionists were often singled out for praise.

Enjoy a peaceful stay at this hotel

Reviews suggest that this hotel should refurbish and maintain the in-room and bathroom features more often. The in-room features are outdated and the bathroom features are not always in full working condition, for instance some of the drains are blocked and the showers leak.

Negative Reviews

Hotel interiors look pretty dated

The corridors, public areas and accommodations within the hotel were identified as looking well past their best by many guests. Stained carpets, grubby walls and loitering smells were highlighted by reviewers all too frequently.

On-site bar can be surprisingly noisy at night

Reviewers were less than impressed to discover the hotel's on-site bar is actually a fully fledged nightclub on certain nights. Sleep deprived visitors said the noise of booming music could be heard well into the wee early hours.

Bathrooms leave a lot to be desired

A great many guests condemned the bathrooms in their accommodations for being well below the standard expected of a four-star hotel. Cracked tiles, poor water pressure and broken tubs - some of which oozed out a yucky black gunk when stood in - were just some of the many gripes reported.

Rating Overview

Rating trivago Rating Index based on 382 reviews across the web
6.9 /10
  • ebookers.com
    2.0 /10
  • Other Sources
    7.3 /10
6.9 out of 10 based on 382 reviews