ACE Hotel and Suites

This hotel is widely celebrated for its water spa, offering a unique and deeply relaxing experience that stands out as its signature feature. Guests consistently highlight the therapeutic benefits and enjoyable atmosphere of the spa, making it a perfect destination for families seeking a fun and unwinding staycation, couples celebrating special occasions, and leisure travelers looking for wellness and relaxation. The hotel is also praised for its cleanliness, comfortable accommodations, and the attentive service provided by its staff. To maximize the water spa experience, guests recommend visiting on weekdays to avoid crowds, and it is advisable to be aware of the strict attire policy, which typically requires spandex shorts.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed to enhance guest comfort and enjoyment. The standout water spa provides a unique hydrotherapy experience with various hydrotherapy massage pools, sauna, steam rooms, and herbal hot pools, which many find incredibly relaxing. While the main pool area can sometimes be crowded, it is generally enjoyed, especially by children. Guests can also enjoy the Sky High Bar on the rooftop, offering good views and a pleasant dining and drinking atmosphere, along with KTV rooms for entertainment. A fitness center is available, though some guests note it is sparse. The hotel promotes eco-friendly practices with water dispensers conveniently located on each floor, and guests appreciate the presence of a 7-Eleven on the ground floor for quick needs. Free Wi-Fi is provided, though some guests report issues with slow or inconsistent connectivity.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, providing a comfortable environment. The beds are often described as comfortable with clean sheets, ensuring a restful sleep, and the air conditioning is typically effective and cool. Many rooms are equipped with a Smart TV offering Netflix and YouTube, which is a popular amenity. However, some guests have noted that the hotel's furnishings and fixtures, including the sofa beds, appear dated or worn out, with occasional mentions of sticky hallway floors or minor issues like mold on vents. Noise can be a concern for some, with reports of street noise, sounds from staff doors, or even construction noise impacting sleep quality. While amenities like toiletries and slippers are provided, some wish for better quality coffee or note that the in-room refrigerator may not always function properly.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise, with guests describing it as superb, delicious, and offering a great variety of food options. Popular items include the longganisa, yogurt with fruits, and hot chocolate, with some guests specifically appreciating the inclusion of charcuterie like salami and cheese. While the overall quality is highly rated, a few guests have noted that the selection of fruits can be limited and that some dishes are not kept warm enough. The Sky High Bar also offers good food with fast service, contributing to a positive dining experience. Most guests find the food quality to be a significant highlight of their stay, making meals enjoyable and satisfying.

Location & Accessibility
The hotel's location is considered convenient by many, situated in an area that provides easy access to various amenities. It is within walking distance of numerous popular restaurants, supermarkets, and convenience stores like 7-Eleven and Starbucks. While not directly in the busiest commercial centers, it offers reasonable proximity to areas like Kapitolyo, and is accessible by car to larger malls and business districts. However, some guests have pointed out that the hotel is located in a congested part of the city, which can lead to heavy traffic and make travel challenging at times. Parking is available and often complimentary for guests, though some reviews mention minor issues with the parking process or staff communication regarding it.

Staff & Service
The hotel staff are overwhelmingly praised for their friendliness, accommodating nature, and attentiveness. Guests frequently highlight their helpfulness, responsiveness to requests, and overall professionalism, contributing significantly to a positive experience. The check-in process is generally described as fast and organized, though it can become slow during peak periods due to large crowds. Staff are noted for going above and beyond, such as providing complimentary birthday greetings and cakes, or offering room upgrades when available. While most interactions are positive, some guests have experienced less accommodating responses to specific room requests or found the check-out procedure to be somewhat outdated, requiring guests to wait for room inspections.

Additional Information
Guests should be aware of certain hotel policies and unique features. The water spa access, often included as a complimentary benefit with room bookings, typically has a four-hour limit and is for one-time use per day. There are also strict attire guidelines for the water spa, requiring specific swimwear like spandex shorts, and a no-phone policy inside the spa area. The hotel requires an incidental deposit upon check-in, which some guests find to be a significant amount. For convenience, water dispensers are available on each floor, promoting an eco-friendly approach by reducing plastic bottle waste. While room service is available, guests cannot have outside food deliveries brought directly to their rooms and must pick them up themselves.