Airport Honolulu Hotel

This hotel is primarily chosen for its unparalleled proximity to the airport and convenient shuttle service, making it an ideal choice for transit travelers, layover guests, and those with early morning flights. Its older, more traditional charm is noted, though some areas show their age. While many guests find the staff generally friendly and helpful, there are mixed reports regarding service consistency. The hotel aims to provide a functional stay, particularly for those prioritizing airport access. For business travelers or families needing a quick overnight stop, the location is a significant advantage. To ensure a smoother experience, guests should clarify all potential fees upon arrival and be aware of the shuttle's hourly schedule, especially during peak times.

Facilities & Amenities
The hotel features a pleasant pool area, often described as well-maintained and a nice spot for relaxation, though some guests note it can be noisy due to nearby traffic. While a fitness center is available, details are scarce in reviews. Guests appreciate the convenience of on-site laundry facilities, a well-stocked gift shop, and readily available vending machines. Free Wi-Fi is offered, though some guests report issues with accessibility or find it part of an unexpected amenity fee. The elevators are sometimes described as slow, and some rooms are located a considerable distance from the main reception, which can be inconvenient for guests with luggage.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While many rooms are described as generally clean, some guests report significant issues, including the presence of cockroaches in various areas and instances of dirty bathrooms with hair or uncleaned tubs. The overall room condition is often noted as dated or tired, with some mentioning musty odors or stained carpets. Bed comfort varies, with some finding the beds comfortable, while others complain of hard mattresses or feeling springs. Noise is a recurring issue, with frequent mentions of loud highway noise, a very noisy AC unit, and audible hallway noise. Some guests also report disturbance from loud karaoke in the evenings.

Dining & Food Quality
The on-site restaurant receives mixed reviews, with some guests praising the food quality and value, while others find it expensive, average, or even the worst meal they had in the area. Breakfast options are often described as limited and pricey, with some guests feeling that the "included breakfast" is misleading as it may only cover a portion of the party. The bar is a popular feature, especially with complimentary drink vouchers, but some guests report issues with voucher redemption or limited beverage choices. Service in the dining areas can be inconsistent, with some guests experiencing rude or overwhelmed staff.

Location & Accessibility
The hotel's central location near the airport is its primary draw, often described as a 5-minute drive away. The shuttle service to and from the airport is a key convenience, though guests frequently report issues with its reliability, including long wait times, difficulty with airport pick-ups, and the shuttle running only once an hour. Parking is available but is a significant point of contention due to its high cost and occasional limited availability. The hotel is conveniently located near Pearl Harbor, accessible by a short bus ride. While some fast-food options are within walking distance, the immediate surrounding area is industrial and can be noisy due to the adjacent freeway.

Staff & Service
The staff generally receives praise for being friendly, helpful, and accommodating, with many guests highlighting their professionalism and attentiveness. The check-in process is sometimes described as quick, though others report long lines and slow service, especially during peak hours. Guests appreciate the hotel's willingness to provide early check-in and luggage storage services. However, there are notable instances of rude staff at the front desk and in the restaurant, leading to negative experiences for some. Housekeeping service is also inconsistent, with some guests reporting issues with room cleaning or the provision of basic amenities like towels.

Additional Information
A significant point of concern for many guests is the mandatory amenity fee, which ranges from $25 to $40 per night. This fee is often perceived as hidden or unexpected, covering services like Wi-Fi and the airport shuttle that guests feel should be included in the base rate. The hotel maintains a pet-friendly policy, which is appreciated by some, though others note a lingering pet odor in certain rooms. Late check-out options are available and are a convenient feature for guests with later flights. While drink vouchers are often provided upon check-in, guests sometimes encounter difficulties or limitations when attempting to redeem them at the bar.