Best Western Plus Hotel Stellar

The hotel is highly regarded for its spacious rooms and apartments, many of which feature a convenient kitchenette, making it a standout choice for guests seeking comfort and self-sufficiency. Its excellent central location is consistently highlighted, placing visitors within easy reach of major attractions and public transport. The hotel also earns high praise for its friendly and helpful staff, who contribute significantly to a positive guest experience. This accommodation is particularly well-suited for families due to the ample space and kitchen facilities, sightseers and business travelers who benefit from its prime location and accessibility, and long-stay guests who appreciate the added convenience of in-room amenities. To enhance your stay, consider utilizing the extensive public transport network nearby, and if you plan to cook, remember to bring basic condiments as they are not always provided. Guests with mobility challenges should inquire about specific room access, as some apartment suites involve stairs.

Facilities & Amenities
Guests frequently commend the hotel's practical kitchenette facilities, which often include an induction stove, a large fridge, microwave, kettle, and a selection of pots and pans, along with basic cutlery, plates, bowls, cups, and glasses. While these are highly appreciated for enabling in-room meal preparation, some guests note the absence of basic condiments, a toaster, or a single stovetop. The hotel provides convenient laundry facilities for a small fee, allowing guests to pack lighter. Free Wi-Fi is available and generally reliable, ensuring connectivity. A single elevator serves the building, though some guests have found it slow or experienced unexpected movements. The hotel also offers a useful luggage room for early arrivals or late departures and provides socket adapters for international travelers. A popular cafe on the grounds is a significant asset, serving excellent coffee and breakfast options. The 24-hour reception is also a valued amenity.

Cleanliness & Room Comfort
The hotel generally receives positive feedback for its cleanliness and room comfort. Many guests describe the rooms as spacious, comfortable, and well-maintained, often noting updated bathrooms and a modern feel. The beds are frequently praised for being comfortable, ensuring a restful sleep. However, some guests have reported issues with specific cleaning details, such as hair or rubbish left from previous occupants, and a few found the pillows to be lumpy or uncomfortable. Noise levels can be a concern, with some reviews mentioning audible street noise or sounds from other rooms and slamming fire doors, suggesting a need for better soundproofing. In-room amenities vary, but guests appreciate the presence of a hairdryer and toiletries, including body lotion and hair conditioner. The air conditioning system has received mixed feedback, with some units operating on timers or being less effective, leading to temperature inconsistencies.

Dining & Food Quality
While the hotel does not feature a full-service restaurant for all meals, its on-site cafe is highly regarded by guests. This cafe is consistently praised for its amazing coffee and offers a good breakfast menu with reasonable prices, providing a convenient and pleasant start to the day. The service at the cafe is often described as fast and friendly. For other meals, the presence of a kitchenette in many rooms is a significant advantage, allowing guests to prepare their own food, from simple breakfasts to more elaborate meals. This feature is particularly valued by those with dietary restrictions or who prefer to dine in. Additionally, the hotel's excellent location means there are plenty of food options nearby, including various restaurants and grocery stores, with easy access to Chinatown for diverse culinary experiences. Guests are also encouraged to order food delivery to their rooms.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous attractions and essential services. It is strategically situated near Hyde Park, Museum Station, and Central Station, offering excellent access to public transport for exploring the city, including direct train links to the airport. Guests appreciate its proximity to the CBD, Chinatown, and cultural landmarks like the Australian Museum and St. Mary's Cathedral. While the location is highly convenient, some guests note that the immediate surrounding area can appear transitional or have some litter. Parking is available, though it is often described as expensive and very tight, making it more suitable for smaller vehicles and sometimes requiring staff assistance. Accessibility can be a concern for some, particularly with certain apartment suites involving stairs and a few steps leading up to the reception area from the street.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to go out of their way to assist, whether with luggage, directions, or specific requests. The check-in process is generally described as quick and efficient, with many guests appreciating the flexibility of early check-in options and the ability to store luggage before or after their stay. Staff members are noted for their professional and accommodating demeanor, contributing significantly to a welcoming atmosphere. While the vast majority of feedback is positive, a few isolated comments mention instances of less enthusiastic service from specific individuals. Overall, the dedication of the team to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their visit.

Additional Information
Guests should be aware that while the hotel's interior rooms are often renovated and clean, the exterior facade and lobby areas are frequently described as dated or in need of modernization, which can initially create a misleading impression. The hotel operates with a 24-hour reception, and access to the building after 7 PM is secured via a hotel card, enhancing guest safety. A unique and appreciated touch for some guests has been the provision of complimentary amenities like a bottle of champagne and chocolates during special occasions. While the hotel offers good value, some guests have noted that the pictures on the website may not always accurately represent the specific room assigned, leading to minor discrepancies in expectations. The hotel also provides umbrellas in rooms, a thoughtful addition for unexpected weather.