City of Dreams - Nobu Hotel Manila

The hotel is highly regarded for its integration within a large entertainment complex, offering direct access to a casino, extensive shopping options, and family attractions like Dreamplay. The complimentary mini-bar is a particularly appreciated feature, adding significant value to the stay. Guests consistently highlight the exceptional staff service, the hotel's consistent cleanliness, and the overall comfort of its rooms. This makes it an ideal choice for families seeking diverse entertainment, couples looking for a luxurious and engaging getaway, and travelers who prefer a self-contained resort experience. Business travelers also find the location convenient. To enhance your stay, be prepared for potential check-in delays during peak times and make sure to take full advantage of the complimentary mini-bar items.

Facilities & Amenities
The hotel offers a beautiful and inviting pool area, which is a major highlight for many guests, including families with children. While some parts of the pool may be under repair, the overall experience is positive. A well-equipped gym is available for guests, though some have noted temporary closures. The spa provides good value and a relaxing experience, but it's important to note it may not be full-service, with some advanced amenities like hot tubs or saunas requiring access to a neighboring property. Free Wi-Fi is provided, generally found satisfactory, though a few guests reported very slow speeds. A standout feature is the complimentary mini-bar, generously stocked with drinks, snacks, and even beer, which is highly appreciated by guests. Rooms also feature large TV screens and offer free outside calls.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and hallways as neat, tidy, and immaculately clean, often noting a pleasant smell throughout. Rooms are generally found to be spacious and well-maintained. The beds are widely reported as comfortable, with soft and fluffy pillows ensuring a restful sleep, though a few guests found the mattresses too soft for their preference. In-room amenities like Nespresso coffee machines, bath tubs, and automated bidets are frequently highlighted as luxurious touches. However, noise levels are a significant concern for some, with complaints about street noise, train noise, and sounds from the corridor or casino penetrating the rooms, indicating a lack of soundproofing. While most found the air conditioning effective, isolated reports of smelly rooms and even cockroaches suggest occasional lapses in maintenance.

Dining & Food Quality
Feedback on dining is mixed. The breakfast buffet, often served at a neighboring cafe, receives varied reviews; many guests find it amazing with a wide variety of options, while others describe it as underwhelming or nothing special, especially on Sundays when the spread might be limited. A serious concern was raised by one guest who experienced food poisoning after consuming a vegetable dish from the breakfast buffet. The hotel complex offers a wide array of restaurants with diverse culinary options, and many guests enjoy the convenience of dining on-site. However, some note that cigarette smoke from the adjacent casino can occasionally waft into dining areas. Room service is generally praised for its promptness, courteous staff, and attention to detail, enhancing the in-room dining experience.

Location & Accessibility
The hotel's central location within a large entertainment complex is a major draw, offering direct access to a casino, extensive shopping options, and family attractions. It is conveniently situated for quick access to the airport and is also near major malls, with one large mall being within walking distance. While the hotel itself is considered safe and secure, some guests have noted that the immediate surrounding area might not be as appealing. The complex provides a shuttle service for navigating between different areas, which is helpful but can sometimes involve waiting times. Parking is available, though details on cost and convenience are not extensively reviewed. The integrated nature of the property means guests can find everything they need on-site, reducing the need to venture out.

Staff & Service
The staff generally receives high praise for their attentiveness, friendliness, and professionalism, with many guests highlighting their willingness to go above and beyond to assist. The concierge service is frequently commended for being excellent and highly helpful with luggage and travel arrangements. Housekeeping is consistently described as efficient, polite, and ensuring rooms are impeccably clean. However, the check-in process receives mixed feedback; while some guests experience a quick and seamless arrival, others report significant waiting times, chaotic lobbies, and rooms not being ready by the stated check-in time, leading to frustration. Some guests also noted inconsistencies in the attentiveness of bellmen and the knowledge of some front desk associates regarding pricing or procedures.

Additional Information
A notable policy that significantly impacts guest experience is the strict prohibition of outside food and drinks, which many guests, particularly families and tourists, find inconvenient and not accommodating. This policy is a recurring point of frustration. On a positive note, the hotel is committed to being plastic-free, utilizing glass water bottles and refillable toiletries, which is appreciated by environmentally conscious guests. The hotel complex offers a wide range of entertainment options, including a casino and a spa, providing ample activities without needing to leave the property. Security measures are in place, generally perceived as strict, though some guests found interactions with security staff to be less welcoming. The hotel's design is often described as chic and unique, contributing to a luxurious ambiance.