Colectia Hotel Urumea

The hotel offers a distinctive jazz-themed decor and a welcoming atmosphere, making it a memorable choice for travelers. Its prime location along the river provides a pleasant walk to the city center and old town, appealing to sightseers and those who enjoy exploring on foot. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the friendly, helpful staff as key strengths. The secure underground parking is a significant advantage for travelers with cars, while its pet-friendly policy makes it an excellent option for pet owners. To enhance your stay, consider requesting a room not facing the main road to minimize traffic noise, and take advantage of the scenic riverside path for your daily strolls into the city.

Facilities & Amenities
Guests appreciate the convenience of the hotel's general facilities, including a coffee machine and tea available for guests in the common areas, providing easy access to beverages. Each room is equipped with a fridge, which is a welcome addition for storing personal items. While the hotel does not feature extensive recreational facilities, the comfortable lounge area downstairs offers a pleasant space for relaxation. The availability of free Wi-Fi throughout the property ensures guests can stay connected. Some guests noted the hotel's modern appearance, though a few felt certain areas, like the corridor carpets, appeared a little tired.

Cleanliness & Room Comfort
The hotel generally receives high praise for its clean rooms and overall comfort. Most guests found the beds comfortable and the showers good, with quality toiletries provided. While some rooms were described as spacious, others were noted as compact. However, a recurring theme was the noise levels; guests frequently mentioned thin walls, corridor noise, and street noise from the main road, which could be disruptive, especially for rooms facing the street. Some specific issues included shower doors that leaked water and a few instances of unventilated bathrooms or a cracked shower tray, though these were not universal complaints.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight for many guests, often described as good, varied, and copious, offering excellent value. Guests appreciated the wide selection of options, with some calling it "beyond expectations." However, feedback was not entirely uniform; some guests found the breakfast variety to be limited, and specific items like the scrambled eggs received negative comments. A few guests also noted the absence of fresh juice, honey, or fried eggs, and some observed fruit flies around the buffet. Despite these points, the overall sentiment towards the breakfast was positive.

Location & Accessibility
The hotel's location is generally considered good, situated along the river and offering a pleasant 15 to 30-minute walk to the Old Town and city center. It is conveniently close to the bus station and train station, making it accessible for travelers using public transport. The proximity to the Anoeta stadium is a plus for sports fans. While many guests enjoyed the walk and found the area quiet, some felt it was "a bit far from the center" and noted a lack of immediate bars or shops nearby. Parking is a significant feature, with a secure underground garage available, though it is often mentioned as being expensive and requiring a reservation.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the reception team, describing them as attentive, efficient, and knowledgeable, providing useful local recommendations and maps. The check-in process is generally reported as quick and smooth, even for late arrivals. While the vast majority of feedback is positive, a few guests experienced isolated instances of staff being perceived as inflexible regarding check-out times or initial greetings, and one review mentioned an unfriendly staff member. Overall, the commitment to providing excellent service is a strong point.

Additional Information
The hotel embraces a unique jazz theme throughout its decor, which many guests found appealing and distinctive. A notable feature is its highly pet-friendly policy, with the hotel providing a dog bed and bowls for furry companions, though a daily fee applies, and pets are not allowed to be left unattended. Some guests found the hotel's layout, particularly for certain rooms, to be unusual, requiring the use of two elevators to reach their floor. While the hotel offers a comfortable lounge, it does not have a bar on-site. Additionally, some guests noted that the corridor carpets appeared worn, and there were no kettles or English TV channels in the rooms.