Finteo Skylands

The hotel is a popular choice due to its prime location within walking distance of Burnham Park and the city center, combined with its affordability. Many guests find it offers great value for money and a clean environment. It is particularly well-suited for budget travelers, families, and groups who appreciate having cooking facilities and spacious units. The helpful and responsive staff are frequently praised. However, a significant point of feedback is the lack of an elevator, which can be challenging for guests with heavy luggage, seniors, or those with mobility issues. Guests should be prepared for stairs and consider bringing their own basic toiletries, as these are often not complimentary.

Facilities & Amenities
The most frequently mentioned aspect of the facilities is the consistent lack of an elevator, which poses a significant challenge for guests on higher floors, especially those with heavy luggage, seniors, or persons with disabilities. While staff are often praised for assisting with bags, this remains a major inconvenience. Wi-Fi connectivity receives mixed reviews; some guests report fast and reliable service, while others experience weak or slow signals, sometimes requiring them to leave their rooms for better connection. Parking is available, which is a notable advantage for those with vehicles, though space can be limited and a "one car per unit" policy may incur extra charges for additional vehicles. Many units are equipped with kitchen facilities, including gas stoves, refrigerators, and complete cooking and dining wares, allowing guests to prepare their own meals. Water dispensers providing both hot and cold water are typically available on each floor, a convenient feature. However, some units may only have one electric fan for the entire area, and air conditioning is generally not provided, as is common in the cooler climate.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the units as clean, comfortable, and having fresh bed linens and blankets. The beds are often found to be comfortable, ensuring a restful stay. However, some guests have reported issues such as dirty linens, dead insects, or small roaches on the floor, and occasional moisture on walls and floors. Room size varies, with some finding their units spacious enough for groups, while others describe them as small, particularly for multiple occupants, and some rooms lack windows for ventilation. Noise levels are a significant concern for many, with complaints about loud neighbors, shouting, children playing, and thin room divisions allowing sound to easily travel from adjacent rooms and the street, impacting sleep and relaxation. The overall interior condition receives mixed reviews; while some find it decent, others describe furniture as old or run down, with leaky fixtures and a general sense of being overused. Basic in-room amenities like full-length mirrors, bathroom shelves, or hooks are often noted as missing.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being within walking distance of Burnham Park (typically 10-15 minutes) and the city center. This makes it convenient for guests to access tourist spots, restaurants, and shopping areas. While some describe it as being on a quiet street, offering a peaceful retreat, others note that it can be a bit challenging for taxi drivers to locate, sometimes requiring the use of navigation apps. Despite some reviews mentioning it being "a little far from downtown" or "not close to restaurants and cafes," the general consensus is that its proximity to key attractions outweighs these minor inconveniences, especially for those who enjoy walking. The sloping roads leading to the property are frequently mentioned, which can be challenging for some, but also offer city views from higher floors. Parking is available on-site, which is a significant benefit for guests traveling with their own vehicles, though space can be limited and sometimes crowded.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend their responsiveness to needs and requests, noting that issues are often addressed immediately and efficiently. Many reviews highlight instances where staff went the extra mile, such as assisting with carrying heavy luggage up the stairs due to the lack of an elevator, or being readily available to fix minor room issues. The check-in process is generally described as smooth, and staff are seen as approachable and willing to provide assistance even without being asked. However, a few guests have reported isolated instances of unfriendly or aloof staff, and some felt a lack of customer engagement. Despite these rare negative comments, the overwhelming feedback emphasizes the staff's dedication to providing good service and ensuring a comfortable stay for most visitors.

Additional Information
Guests should be aware that the hotel generally does not provide complimentary toiletries, including towels, toilet paper, soap, or shampoo. These items often need to be purchased or rented, with towels typically incurring a small fee. This "nickel and diming" approach is a recurring point of feedback. The property is pet-friendly, which is a significant advantage for travelers with animals, though a pet charge may apply. Accessibility for seniors and persons with disabilities is a notable concern, as the absence of an elevator and the presence of steep stairs make navigating the property challenging for those with mobility issues. While the hotel is often lauded for its value for money, guests are advised to manage expectations regarding complimentary amenities. Some reviews also mention a lack of a dedicated waiting area for early arrivals and occasional issues with security, such as doors not closing properly or a perceived lack of strict ID checks, though 24-hour security is also mentioned.