Ala Moana Honolulu by Mantra

This hotel is highly regarded for its direct connection to the Ala Moana Center via a convenient skybridge, offering unparalleled access to shopping, dining, and entertainment. This signature feature makes it an ideal choice for shoppers and families seeking convenience, as well as business travelers due to its proximity to the Hawaii Convention Center. Guests frequently commend the hotel's prime location, the general friendliness of the staff, and the overall ease of access to various attractions and transportation. For those looking to maximize their stay, it is advisable to request a room on a higher floor for potentially better views, and to fully utilize the direct mall access for all your needs.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The elevators are noted by some as being slow, particularly during peak hours. Wi-Fi connectivity can be inconsistent, with reports of frequent disconnections. The pool area is generally well-liked for being relaxing and not overly crowded, featuring free cabanas and beach towels, though some note it is saltwater and quite deep in parts. A fitness center is available, which some guests feel could benefit from updating. For convenience, there is a Starbucks and a mini-mart located within the hotel. Guests appreciate the presence of water dispensers on various floors, helping to save on bottled water costs. Rooms are equipped with a microwave and mini-fridge, which are considered valuable additions. However, some ice machines and laundry facilities are occasionally out of order.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. While many guests report their rooms are clean and housekeeping is wonderful, others have noted issues such as dusty surfaces, stained towels or linens, and unpleasant odors. Some bathrooms show signs of wear, including moldy grout and slow drains. Room sizes are frequently described as small or cramped, with particularly tiny bathrooms. Bed comfort also varies; some find the beds comfortable and spacious, while others mention pillows are small or worn, and mattresses too soft. Noise can be a significant issue, with complaints about street noise, early morning garbage collection noise, and sound transfer due to thin walls between rooms. In-room amenities like coffee makers are present, but some guests wish for more comprehensive provisions like slippers or daily body lotion.

Dining & Food Quality
The hotel provides several dining options on-site. The breakfast buffet receives varied reviews, with some guests finding it delicious and reasonably priced, while others are less impressed with the quality or variety, occasionally mentioning powdered eggs. The Signature Prime Steak & Seafood restaurant, located on the 36th floor, is highly praised for its excellent food quality, stunning views, and pleasant atmosphere, often featuring a piano player. The Pint & Jigger bar is also mentioned as a good spot for drinks and light bites. A Starbucks in the lobby offers convenient coffee options. While the hotel claims to offer room service, guests often note that they need to go downstairs to pick up their orders, and some express a desire for a dedicated in-house snack bar.

Location & Accessibility
The hotel's central location is a significant advantage, offering exceptional convenience. It boasts a direct connection via a skybridge to the Ala Moana Center, providing easy access to extensive shopping, diverse dining options, and major retailers like Target and Walmart. The hotel is also ideally situated for attendees of the Hawaii Convention Center, being just a short walk away. For leisure, Ala Moana Beach Park is within easy walking distance, offering a quieter beach experience compared to Waikiki. While Waikiki Beach is a short drive or a manageable walk away, the hotel's proximity to various public transport options, including bus stations and trolley stops, makes exploring the island highly accessible. Parking is available in an underground garage, which is convenient but noted as expensive by many guests.

Staff & Service
Guest experiences with staff and service are generally positive, though some inconsistencies are reported. Many guests commend the staff for being friendly, welcoming, helpful, and attentive, contributing to a positive atmosphere. The valet service consistently receives high praise for its efficiency, friendliness, and personalized approach, with staff often remembering guests by name. The front desk experience can be mixed; some guests report quick check-in processes and helpful interactions, while others describe instances of unhelpful or unprofessional behavior, and long wait times during peak periods. Housekeeping is often described as wonderful and attentive, providing daily cleaning. However, some guests have reported issues with missed cleanings, insufficient towel replenishment, or staff entering rooms despite "privacy Please" signs.

Additional Information
Guests should be aware of certain policies and unique aspects of the hotel. A destination fee is applied, which some guests find to be a good value for the amenities included, while others feel its purpose is not adequately explained. The hotel offers Kamaaina rates, which are appreciated by local residents for staycations. There have been reports of significant garbage collection noise occurring very early in the morning, which can disturb sleep. The hotel accommodates both hotel guests and private property owners. Some guests have reported issues with accountability regarding property damage incidents and unexpected charges, leading to concerns about the hotel's policies and communication in such situations.