Astoria Plaza

This hotel is widely celebrated for its exceptionally spacious suites, offering an apartment-like experience that makes it a standout choice for guests. Its signature feature is the generous living spaces, often including full kitchens, which are particularly appealing for families seeking comfort and convenience, and business travelers on extended stays. The consistently praised friendly and accommodating staff further enhance the guest experience, ensuring a warm and welcoming atmosphere. The hotel's convenient location near major shopping centers is another significant draw, making it ideal for sightseers and those looking to explore the city. To maximize your stay, consider utilizing the complimentary shuttle service to nearby malls and be prepared for potentially slow elevators during peak times.

Facilities & Amenities
Guests frequently highlight the comprehensive kitchen facilities within the suites, which are often fully equipped, making them perfect for longer stays or self-catering. The hotel offers a gym with basic equipment and a pool, though some guests note the pool water can appear murky and may need more frequent cleaning. Wi-Fi connectivity is generally good, with guests appreciating its speed and reliability, though some mention limited access codes or occasional issues. The elevators are a recurring point of concern, often described as slow, crowded, and requiring long wait times, which can be frustrating. While the air conditioning in rooms is generally effective, some units are reported as not cooling sufficiently or being window-type. The lobby is noted as being small and can become crowded, especially during check-in and check-out.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as spotless and well-maintained. The room size is consistently praised as a major advantage, offering expansive living areas that feel more like an apartment than a standard hotel room. While beds are often found comfortable, some reviews indicate that mattresses may be worn or too soft. Bathrooms receive mixed feedback; while some are spacious, many guests report issues such as a musty smell, clogged drains, old fixtures, and a half-shower door design that leads to water flooding the floor, creating a slippery and inconvenient experience. Noise levels are generally acceptable, though some guests have experienced disturbances from construction or adjacent rooms.

Dining & Food Quality
The breakfast buffet at the on-site restaurant, Cafe Astoria, is overwhelmingly praised as a highlight of the stay. Guests consistently describe it as excellent, offering a wide variety of delicious options, from continental to local dishes, with trays that are always replenished. The food quality across the hotel's dining options, including the Japanese restaurant, is generally very positive, with many noting the tasty and well-prepared meals. Servers in the dining areas are frequently commended for their attentiveness and friendly service, ensuring a pleasant dining experience. While room service is available, some guests have found it to be slow or expensive, though the food portions are generally good.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance or a short drive from major shopping centers like Megamall and Shangri-La Plaza, as well as various restaurants and convenience stores. This makes it highly convenient for both leisure and business travelers. A notable amenity is the free shuttle service provided to these nearby malls, which guests find very helpful for navigating the area and avoiding traffic. Parking is available, typically in a basement area, but it is often described as tight and can be a hassle, with some guests mentioning a fee or a complex validation process. The surrounding area is generally considered safe, despite some observations of it being crowded.

Staff & Service
The staff consistently receives exceptional praise, with guests highlighting their friendliness, accommodating nature, professionalism, and attentiveness. Many reviews commend their willingness to "go above and beyond" to assist guests, creating a warm and welcoming atmosphere. The check-in and check-out process receives mixed feedback; while some experiences are smooth and quick, others report long waits, crowded lobbies, and issues with cash deposits. Housekeeping is generally efficient and ensures rooms are clean, though some guests note inconsistencies in daily service or minor oversights. Specific services like bellmen and F&B attendants are frequently singled out for their excellent and responsive service, contributing significantly to a positive guest experience.

Additional Information
The hotel is frequently described as an older property that, while generally well-maintained, shows signs of age and could benefit from refurbishment in certain areas. Guests often mention the need for updates to fixtures and interiors. A recurring point of feedback is the requirement for a cash deposit upon check-in, which some guests find inconvenient or not clearly communicated beforehand. The power outlets in rooms are sometimes noted as being oddly situated or insufficient for modern travelers' needs. Despite its age, the hotel is recognized for being PWD and senior citizen friendly, with staff demonstrating sincerity in serving all guests. Some guests also mention the hotel's timeshare program.