Best Western Plus Metro Clark

This hotel offers a surprisingly luxurious experience, often described as exceeding expectations for its star rating, with many guests considering it a four-star property. Its signature feature is its modern, high-tech design and a comprehensive array of amenities that include a pool, gym, driving range, and pickleball court, setting it apart from typical hotels in its class. The hotel is an excellent fit for business travelers attending conferences, families seeking comfortable and spacious accommodations, couples looking for a relaxing getaway, and leisure travelers interested in exploring local attractions and nightlife. Guests consistently praise its cleanliness, comfortable rooms, and the attentive service provided by the staff. To enhance your stay, consider requesting a room in the back tower to minimize street noise, and be prepared for a cash deposit requirement upon check-in.

Facilities & Amenities
Guests are consistently impressed by the hotel's extensive facilities, which are often highlighted as a significant value-add. The swimming pool, particularly the infinity pool on the fourth floor, is a major draw, praised for its cleanliness, great views, and suitability for both adults and children, with some noting it is heated. The gym is described as well-equipped and modern, surpassing expectations for a hotel of this category. Many appreciate the reliable Wi-Fi connectivity throughout the property, though a few guests reported occasional signal drops or an unsecured network. Unique recreational options like a driving range and a pickleball court further enhance the guest experience. The hotel also features a convenient coffee shop in the lobby, a rooftop bar, and a secure elevator system that adds to the overall sense of modernity and safety.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms, bathrooms, and common areas as spotless, fresh, and well-maintained. Rooms are generally found to be spacious, particularly the family and executive suites, offering ample room to relax. The beds are widely praised for being comfortable and large, often king-sized, ensuring a restful night's sleep, complemented by high-quality linens. Bathrooms are noted for their generous size and modern fixtures, including spacious showers and, in some rooms, relaxing bathtubs. While the air conditioning is generally effective and cold, some guests have reported issues with noise from the unit or external sources like street traffic and nearby bars, especially in rooms facing the main road. Some older towels were noted as needing replacement, and a few isolated instances of minor cleanliness issues or difficult-to-reach toilet flushes were mentioned.

Dining & Food Quality
The hotel offers a diverse and generally well-regarded dining experience. The breakfast buffet is a consistent highlight, praised for its variety and delicious options, including an egg station and a good selection of Filipino dishes. Many guests appreciate the accommodating staff who are willing to provide breakfast to-go. Beyond breakfast, the hotel boasts several popular restaurants, including the highly recommended Legend Hong Kong Seafood Restaurant, known for its superb and delicious dishes. The Namari Japanese Bistro also receives commendation for its impressive, high-quality fare. While the overall food quality is often described as excellent and reasonably priced, some guests found the breakfast selection to be somewhat limited or the warm options lukewarm. A few isolated comments mentioned salty food or a tasteless coffee at breakfast.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous restaurants, shops, banks, and massage services. It is considered highly accessible and convenient for exploring the city, with many popular attractions and nightlife options nearby. For those traveling by air, the hotel is conveniently located near Clark International Airport. While the immediate vicinity is bustling, offering a vibrant atmosphere, some guests noted that the main street can be noisy and challenging to cross on foot. Parking is readily available, including a covered parking lot, which is a valued amenity for guests with vehicles. Despite its name, some guests noted the hotel is not actually within the Clark Freeport Zone, which can be a point of confusion for first-time visitors.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism, polite demeanor, and willingness to go above and beyond to ensure a comfortable stay. The check-in and check-out processes are generally described as quick and smooth, with staff often accommodating requests for late check-out to compensate for any delays. Housekeeping is praised for maintaining immaculate rooms and being responsive to guest needs. Many guests appreciate the efficient valet service and the helpfulness of the security guards and bellboys. The staff's ability to anticipate needs and make guests feel special is a recurring theme, contributing significantly to a positive overall experience, making many guests feel like part of the hotel family.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which allows pets for a fee and requires a deposit, though some noted an increase in these charges. For those bringing pets, it is advisable to request a room in the back tower to minimize exposure to street noise. A cash deposit is required at check-in, which some guests found inconvenient as it can take time to be refunded, and credit card imprints are not typically accepted for this purpose. The hotel is known for its consistency in service and quality, leading to many repeat visits from satisfied guests. Its modern design incorporates tech-savvy features like automated control panels in rooms, contributing to a contemporary feel.