Castilla Termal Solares

This historic thermal spa offers a unique blend of relaxation and wellness, making it a memorable destination for guests. Its signature feature is the expansive thermal pool and comprehensive spa facilities, housed within a beautifully preserved historic building that exudes elegance and charm. The hotel is particularly well-suited for couples seeking a tranquil escape and wellness seekers looking to rejuvenate. Families can also enjoy the amenities, though specific spa hours for children should be noted. Pet owners will find the hotel accommodating, making it a convenient stop for those traveling with their furry companions. To maximize your experience, consider booking spa treatments in advance to secure your preferred times, and be sure to explore the hotel's exceptional breakfast offerings.

Facilities & Amenities
The hotel's thermal pool is a central attraction, described as large, spacious, and well-equipped with numerous jets and water features, maintaining a pleasant temperature. Most guests find it a relaxing and revitalizing experience, though some note it can become crowded and noisy, especially during designated family hours, impacting the sense of tranquility. While the main pool access is often included, additional spa services like sauna, Turkish bath, or specific contrast baths typically incur extra charges. The hotel provides robes, slippers, and swim caps for spa use, along with complimentary infusions in the spa area. A fitness center is available, though some guests mention the equipment is dated or in need of repair. Electric vehicle charging is also a convenient amenity for modern travelers.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and the exceptional comfort of the beds, often highlighting the availability of a pillow menu for a personalized sleep experience. The overall cleanliness of the rooms and bathrooms receives high marks, with many appreciating the ample space and provided amenities. While most find the rooms quiet and well-insulated, some guests report occasional noise from hallways or external sources, and a few mention issues with the air conditioning not cooling effectively or being centrally controlled at night. Some reviews suggest that while well-maintained, the room decor feels a bit dated and could benefit from an update. The absence of tea and coffee making facilities in the rooms is a common point of feedback.

Dining & Food Quality
The breakfast consistently receives outstanding praise, frequently described as excellent, varied, and of high quality. Guests appreciate the extensive buffet, which includes a wide selection of cheeses, cold cuts, fresh breads, pastries, yogurts, and fruits, along with hot options like eggs and crepes prepared to order. The attentive staff ensures items are regularly replenished. Feedback on the restaurant for dinner is more mixed; some guests enjoy the quality and variety of dishes, including fresh fish and well-prepared meats, while others find the menu limited, portions small, or the food inconsistent in quality. The bar area is noted for its comfortable atmosphere, though some guests find the service or drink selection to be less impressive.

Location & Accessibility
The hotel boasts a central location within the town, offering a peaceful retreat while remaining conveniently close to larger urban centers. It is situated approximately 15-20 minutes' drive from Santander, making it an ideal stopover for those traveling to or from the ferry port. While the immediate surroundings of the hotel are generally quiet, some guests note that the town itself offers limited attractions or activities. Parking options include a secure, paid underground facility that provides direct access to the hotel, and a free outdoor parking area that some guests find less convenient or less secure. The hotel's setting, surrounded by gardens, contributes to its tranquil ambiance, despite its central position.

Staff & Service
The staff consistently receives high commendation for their exceptional friendliness, helpfulness, and professionalism across various departments. Guests frequently highlight the attentive service provided by the reception team, who are often praised for their efficiency during check-in and their willingness to assist with inquiries. The spa staff is also noted for their expertise and attentiveness, guiding guests through treatments and circuits. While the majority of interactions are positive, a few guests have reported isolated instances of uncoordinated or less enthusiastic service, particularly in the restaurant or bar areas. Overall, the dedication of the staff significantly contributes to a positive and welcoming guest experience, making visitors feel well-cared for throughout their stay.

Additional Information
The hotel maintains a pet-friendly policy, welcoming dogs with specific fees and a refundable deposit, though guests should be aware that pets are generally not permitted in dining areas or the outdoor pool. Some guests have noted challenges in finding suitable outdoor areas for pets nearby. A recurring concern among guests is the lack of enforcement regarding mobile phone use and photography within the thermal pool area, which can disrupt the intended atmosphere of relaxation. Furthermore, some reviews mention intermittent construction noise during daytime hours, which may impact tranquility. The hotel's historic nature is a significant draw, with many appreciating the well-preserved architecture and the unique character it lends to the property.