Crosswinds Resort Suites

Nestled amidst a vast estate of pine trees, this property offers a unique Swiss-inspired ambiance that transports guests to a serene European setting, making it a memorable escape from city life. Its signature feature is the expansive natural environment, providing a quiet and relaxing atmosphere with breathtaking scenery and cool weather. The spacious accommodations and attentive service are frequently highlighted. This destination is ideal for families seeking a peaceful retreat, couples desiring a romantic getaway, and those looking for a relaxing escape from the city or a picturesque setting for special occasions. To enhance your stay, consider exploring the various on-site dining options and be prepared for the need to utilize internal transportation due to the property's large size.

Facilities & Amenities
The property offers a range of facilities, though guest experiences vary. Many appreciate the spacious rooms which often include kitchenettes, though some guests noted these were not always well-equipped. While a swimming pool is available, it is often described as being quite far from the main accommodations, small, and sometimes not well-maintained. The playground is also noted as being outdated. Wi-Fi connectivity is a recurring concern, frequently reported as unreliable, slow, or non-existent in rooms, impacting guests' ability to work or stream. A shuttle service is provided to navigate the expansive grounds, but some guests found the system confusing or experienced long wait times. Elevators are present, but some are narrow or limited in number.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many highlighting the spaciousness of the rooms and the pleasant views from balconies. However, a significant number of reviews indicate issues with cleanliness, including dirty beds, dusty floors, and the presence of mold on walls or inside closets. Some rooms were reported to have a persistent foul odor or a stuffy atmosphere. While some found the beds comfortable, others described them as rigid. Air conditioning units were frequently mentioned as problematic, with reports of units not cooling effectively, leaking, or lacking remote controls. Bathrooms often received criticism for being old, having clogged drains, or lacking proper hot and cold water balance, with some guests noting slippery floors.

Dining & Food Quality
The dining experience receives varied feedback. Most guests appreciate the convenience of having multiple restaurants and cafes within the property, offering diverse cuisine options, though some find them to be expensive. Breakfast is a key point of discussion; while some guests found it delicious and satisfying, many reported limited choices, especially for buffet options, with food sometimes running out quickly or not being refilled. Some reviews mentioned issues like flies at the buffet or hair in drinks. While room service for breakfast is available and appreciated by some, others were surprised to find that buffet breakfast was not served as advertised, requiring them to drive to a separate restaurant.

Location & Accessibility
The property's location is praised for its scenic beauty and the abundance of pine trees, creating a tranquil environment away from the city's hustle. However, guests frequently mention that the hotel itself can be hard to find due to unclear signage, and navigating the large property often requires a car or reliance on the internal shuttle service. It is noted as being far from the city proper, meaning guests need to plan for transportation if they wish to explore outside the immediate vicinity. Parking is available, but some guests found it limited or located on the street, raising safety concerns. Despite these challenges, the overall ambiance and natural surroundings are a major draw.

Staff & Service
The staff consistently receives high praise for their friendly, accommodating, and helpful demeanor. Guests frequently highlight the attentive service provided by front desk personnel, security guards, and maintenance teams, who are often quick to respond to requests and address issues. The check-in process is generally described as smooth, though some guests experienced initial confusion or delays. Security guards are noted for being welcoming and present at building entrances, contributing to a sense of safety. While the staff's dedication to guest satisfaction is a recurring positive theme, some guests noted a lack of bell service or porters to assist with luggage, requiring them to carry their own belongings.

Additional Information
Guests should be aware that the property often communicates important information, such as room readiness or service updates, via Viber, which can be challenging for those with unreliable mobile coverage or without the application. The property is generally pet-friendly, though specific details regarding pet amenities or designated areas are not widely highlighted. Some guests noted the presence of sales representatives hovering in common areas, which could be intrusive for those seeking privacy. Additionally, the stairs leading to the breakfast area were identified as potentially challenging for senior citizens or guests with mobility issues, as there is no elevator access to this specific dining location.