DoubleTree Suites by Hilton Boston - Cambridge

This hotel offers a memorable stay, particularly noted for its spacious, suite-style accommodations that often provide stunning Charles River views, making guests feel as though they have a comfortable apartment. This design is especially appealing to families seeking ample space and separate sleeping areas, as well as business travelers looking for a comfortable and functional environment for longer stays. Couples also find the river views and on-site dining options conducive to a romantic getaway, while sightseers appreciate the convenient shuttle service to key attractions. To enhance your experience, consider requesting a room on a higher floor for the best views and to potentially mitigate noise, and be sure to take full advantage of the complimentary shuttle service for easy access to various city points.

Facilities & Amenities
Guests generally praise the hotel's comprehensive facilities, which include a well-maintained pool and hot tub, providing a relaxing escape for both adults and children. The fitness center is frequently highlighted as beautiful, modern, and well-equipped, featuring various machines including Peloton bikes, though some note it can feel a bit small. The convenience of free Wi-Fi is appreciated, ensuring guests can stay connected. Additional amenities like ice machines, vending machines, and on-site laundry facilities contribute to a comfortable and self-sufficient stay. The hotel also features a convenient sundry shop for quick purchases. While the atrium design is visually appealing, some guests mention it can contribute to noise levels from lower floors.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its clean rooms and overall tidiness, with many guests describing their accommodations as spotless and well-maintained. The spacious suites are a significant draw, offering separate living areas and comfortable sleeping arrangements, including popular Murphy beds that are noted for their comfort. Guests frequently commend the comfortable beds and high-quality linens that ensure a restful night's sleep. In-room amenities such as a refrigerator, microwave, and coffee machine are highly valued. However, a recurring concern is noise, stemming from thin walls, loud air conditioning units, and the sound of doors slamming shut, which can disrupt sleep for some. Some guests also reported issues with hot water availability or fire alarms being triggered by shower steam.

Dining & Food Quality
The hotel offers a variety of dining options that generally receive positive feedback. The breakfast is often highlighted as delicious and comprehensive, with many guests enjoying the buffet and made-to-order omelets. The on-site restaurant and bar are praised for their good food quality and pleasant ambiance, with attentive service. Room service is also available and noted for its efficiency and tasty offerings. A signature welcome is the warm cookies provided upon arrival, which guests consistently appreciate. However, many guests find the breakfast to be quite expensive, and some feel the dining options for dinner are limited or overpriced. A few guests expressed disappointment regarding the availability of specific dietary options, such as gluten-free meals.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, offering easy access to major highways and a convenient base for exploring both Boston and Cambridge. It is particularly well-situated near Harvard Square, MIT, and other university campuses. Guests frequently commend the complimentary shuttle service that provides convenient transportation to key destinations like Harvard Square, Copley Square, and the New England Aquarium, reducing the need for personal vehicles in the city. While the hotel boasts river views and is close to walking trails, some guests note that it is not within easy walking distance of many other attractions or public transportation, making rideshares or the shuttle essential. Parking is available on-site in a convenient garage, but it is consistently mentioned as being very expensive.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, including room changes and assistance with billing issues. The ability to communicate with the front desk via text message is a particularly appreciated feature, allowing for prompt resolution of minor concerns. Housekeeping is often commended for their thoroughness and efficiency. While the majority of feedback is positive, some guests reported instances of rude or unhelpful staff, particularly at the front desk, and issues with unresponsiveness from room service. There were also isolated but serious complaints regarding billing discrepancies and perceived discriminatory treatment.

Additional Information
The hotel offers several unique features and policies that enhance the guest experience. The suite-style rooms often include a Murphy bed in the living area, providing flexible sleeping arrangements ideal for families. Guests frequently appreciate the warm cookies provided upon arrival, a signature welcome. The hotel also offers laundry facilities for guest convenience. While some guests mention a pet-friendly policy, details are sparse. There is a rewards program that offers benefits like room upgrades for loyal members. The hotel features a seasonal jazz club and a rooftop bar with impressive views, though guests should verify operating hours and make reservations for the latter. Some guests noted a destination fee that covers certain amenities, which can be a point of contention if not clearly explained.