Hotel Fairmont Makati (Makati, Philippines)

Responsive and considerate staff continue to impress guests with their professional conduct and calm resolution of occasional complaints. Always smiling and willing to go the extra mile, the personnel here leave a real impression on travelers and are frequently acknowledged for their collective contribution to a great stay.

The standard and variety of breakfast items available of a morning is something which guests continually rave about. Choose from an array of hot and cold dishes, both Asian and International, to get your day off to the best possible start. Travelers with dietary restrictions are always well catered for.

The full-service Willow Stream Spa is a perpetual hit with visitors to the Fairmont Makati. Reviewers love the indulgent treatments, wet relaxation areas and serene spa rooms. After a long journey or a day spent wandering the city, you'll find it the perfect place in which to unwind.

A number of guests who've paid the premium rate for the Gold Lounge rooms have been disappointed with some aspects of their accommodation. Consequently, some conclude that the standard rooms are probably better value for money-while others claim they received better service in public areas than in the 'exclusive' lounge.

The fitness fixated might find the hotel's health club a little underwhelming—especially those looking for free weights. While the electronic equipment at guest's disposal is undoubtedly state-of-the-art, reviews suggest that there is lots of unused space in this area that could be put to better use.

Housekeeping staff knocking on doors of a morning in spite of the 'Do Not Disturb' signs has been enough to annoy some weary travelers. Other guest's nerves have been frayed by pushy sales staff pitching limo transfers, spa treatments and other hotel services.