Four Points by Sheraton Anaheim

This hotel's most notable feature is its exceptional proximity to Disneyland, allowing many guests to enjoy fireworks views directly from the property, particularly from the pool area. Its location makes it a popular choice for Disney visitors and families seeking convenience to the parks, often chosen for its comparatively lower price point. However, guests frequently report significant issues with noise levels from the adjacent freeway and thin walls, as well as the outdated and often unclean condition of the rooms. While some staff members receive praise for their helpfulness, overall service can be inconsistent. For a more comfortable stay, travelers are advised to bring earplugs to mitigate the pervasive noise and to manage expectations regarding room quality. It is also crucial to confirm all parking fees, as these are a common point of contention.

Facilities & Amenities
The hotel offers several on-site facilities that contribute to the guest experience. The pool area is a significant draw, with many appreciating its 24-hour accessibility and the unique opportunity to watch the Disneyland fireworks from this vantage point. However, some guests have noted issues with the pool water being cold or unclean, and the hot tub also receiving mixed reviews regarding cleanliness and temperature. A small store is available near the lobby for toiletries and snacks, though its hours and offerings can be inconsistent. Laundry facilities are provided for guest convenience. While parking is available on-site, its cost and availability can be a concern for some. The elevators, particularly the glass ones, are frequently described as dirty, outdated, and prone to trapping heat, leading some guests to prefer using the stairs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is largely negative. Many reviews highlight significant issues, including dirty floors that leave feet black, stains on mattresses and sheets, and the presence of hair in showers and on bedding. Reports of cockroaches, spiders, and other bugs are also frequent. Rooms are often described as outdated and run-down, with peeling paint, broken fixtures, and a general lack of maintenance. The beds receive mixed reviews; some find them comfortable, while others complain of hard mattresses, overly soft pillows, or broken springs. A pervasive issue is the high noise level from the adjacent freeway and thin walls, allowing guests to hear traffic and neighbors clearly, prompting the hotel to provide earplugs. Bathrooms are frequently criticized for being unclean, small, and having issues like low water pressure or dripping faucets.

Dining & Food Quality
Feedback on dining options and food quality is varied. The breakfast buffet receives praise from some guests for its variety and taste, with many finding it a convenient and satisfying start to their day. However, others describe the breakfast as mediocre, noting issues like cold hot food or even curdled milk for coffee. The on-site restaurant and bar are mentioned, with some guests finding the food decent and the portions generous, while others report overcooked items, limited menus, or inconsistent service. The pool bar is frequently noted as being closed, disappointing guests who hoped for poolside refreshments and a more vibrant atmosphere. While some mention room service as being available and satisfactory, others indicate that it is either unavailable or difficult to access due to non-functioning in-room phones, leading to frustration.

Location & Accessibility
The hotel's central location is consistently highlighted as its primary advantage, particularly its close proximity to Disneyland. Most guests appreciate the ability to walk to the park, typically a 10 to 15-minute journey, making it highly convenient for park visitors. However, the walk itself receives mixed reviews; while short, it involves navigating busy roads and crossing highway on-ramps, which some guests find unsafe, especially at night or with young children. Public transportation options, including the ART bus route, are available directly from the hotel, and ride-sharing services are also commonly used. Parking is available on-site, but it is frequently cited as a significant drawback due to its high daily cost and occasional issues with spaces being full. The surrounding area is characterized by heavy traffic and noise, impacting the overall experience.

Staff & Service
Guest experiences with staff and service are notably mixed. Many reviews commend the friendly staff for their helpfulness, attentiveness, and willingness to accommodate requests, with some individuals receiving specific praise for their exceptional service. The check-in and check-out processes are described as quick and efficient by some, contributing to a smooth arrival and departure. However, a significant number of guests report negative interactions, including instances of rude or unconcerned staff, long waits at the front desk, and communication issues. Housekeeping is a recurring point of dissatisfaction; while the policy states service every other day or upon request, many guests report rooms not being cleaned, trash not emptied, or a lack of fresh towels and supplies, often attributing this to understaffing or poor communication.

Additional Information
Guests should be aware of several important details that impact their stay. The hotel's security is a concern for some, with reports of doors not fully locking and instances of deliveries being stolen, despite the presence of security cameras and gated parking. The overall impression of the property is that it is old and dated, with many guests feeling it resembles a motel rather than a modern hotel, and that online pictures can be deceiving. Issues with water quality, including concerns about tap water color and the lack of complimentary bottled water, are occasionally mentioned. Furthermore, guests frequently encounter problems with billing and booking, such as unexpected parking fees, double charges, or difficulties with third-party reservations. A unique feature is the provision of earplugs in rooms, acknowledging the significant noise from the adjacent freeway.