Hotel Guestinn Residency

This hotel is primarily known for its affordability in a bustling city, making it a consideration for budget travelers and solo guests seeking a very basic stay, particularly if they are visiting for a visa interview or need proximity to the Lokmanya Tilak Terminal Railway Station. While some guests found the staff to be helpful and friendly, the overall experience is largely characterized by significant issues with room size, cleanliness, and comfort. Many reviews highlight a stark contrast between the hotel's online presentation and the reality of its accommodations, with rooms often described as much smaller than depicted. Guests frequently report cramped spaces, poor ventilation, and a pervasive lack of hygiene, including the presence of pests. To manage expectations, it is advisable for prospective guests to thoroughly research the hotel's actual conditions and be prepared for a no-frills environment, as the hotel is not recommended for families or those carrying significant luggage due to the limited space and general conditions.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative. Many guests reported significant issues with the air conditioning, noting that units were often not working properly, leaking water, or failing to cool the room effectively, leading to humid conditions. The television in rooms was frequently cited as problematic, with guests stating that while they were "smart TVs," they often only allowed access to YouTube and did not offer cable or dish connections, raising concerns about security for personal logins. Connectivity was also a major issue, with numerous complaints about terrible network signal and unreliable or non-existent Wi-Fi. Some guests mentioned a lack of basic amenities like a coffee maker or sufficient towels, and the absence of an elevator was noted by some, particularly for higher floors.

Cleanliness & Room Comfort
The hotel receives overwhelmingly negative feedback regarding cleanliness and room comfort. Rooms are consistently described as very small and congested, often lacking adequate space for luggage or even walking. Many guests reported a severe lack of ventilation or windows, leading to a suffocating and humid atmosphere. Pervasive issues with cockroaches and other insects were frequently mentioned, along with strong, unpleasant smells in the rooms. The bathrooms are often criticized for being extremely small, dirty, and unhygienic, with broken fixtures like handles and leaks. Beds are widely reported as uncomfortable, and bedding including sheets and blankets were often found to be unclean, smelly, or torn. Some guests also noted a low ceiling height and issues with noise at night.

Dining & Food Quality
Guest feedback on dining and food quality is predominantly negative. Many guests described the food as not good, tasteless, or of very poor quality, with some even stating they discarded meals due to dissatisfaction. There are frequent complaints that the hotel does not have its own kitchen, instead sourcing food from street vendors and charging high prices for it. Breakfast was often reported as unsatisfactory, not up to standard, or simply not provided. Service for food orders was also criticized for being very slow, with long wait times for simple items like tea or coffee. Overall, the dining experience is a significant point of concern for most guests, with very few positive remarks about the food.

Location & Accessibility
The hotel's location receives mixed but generally negative reviews. While some guests found it convenient for specific purposes like visiting the US consulate or being near the Lokmanya Tilak Terminal Railway Station, many others described it as being very far from major city attractions and tourist spots, leading to high taxi fares and difficulty finding willing drivers due to traffic. The surrounding area is frequently characterized as not good, unpleasant, or resembling an industrial zone, with a noticeable lack of nearby restaurants, cafes, or medical stores. Parking is also a significant issue, with guests reporting no proper parking facilities available. Despite some finding it "central" to Mumbai, its immediate vicinity and accessibility to general tourist activities are widely criticized.

Staff & Service
Feedback on staff and service is notably mixed, though positive comments often highlight individual efforts. Many guests praised certain staff members for being friendly, helpful, supportive, and providing excellent customer service, with some describing them as welcoming and accommodating. However, a significant number of reviews report very poor service overall, citing rude staff behavior, uncooperative attitudes, and slow responses to requests. There were instances where staff allegedly demanded extra money or tips for basic services like chilled water. The check-in process was sometimes problematic, with guests reporting price increases upon arrival or being asked for payment before check-in. Overall, while some individuals provide commendable service, the consistency and professionalism of the staff are frequently questioned.

Additional Information
Guests frequently reported issues with the hotel's payment practices, including instances where prices were significantly increased upon arrival compared to online bookings, and some guests were asked to pay before check-out, indicating a lack of trust. There were conflicting reports regarding payment methods, with some reviews stating only cash was accepted, while others mentioned card payments. The hotel has a strict overstay policy, with no consideration for even an hour beyond the check-out time. Many guests strongly advise against booking this hotel for families due to the small room sizes and general conditions, suggesting it is more suitable for single travelers or couples with minimal luggage. The hotel's online photos are often described as misleading, creating false expectations about the actual room conditions and size.