Hotel Henrico Kisad

The hotel offers a budget-friendly stay, making it a popular choice for travelers seeking affordability without compromising on a convenient location. Its signature feature is its close proximity to Burnham Park, allowing guests easy access to a major city attraction and other key areas. The hotel is well-suited for sightseers and families looking to explore the city on foot, as well as couples seeking a cozy and accessible base for their adventures. Guests consistently highlight the friendly and accommodating staff as a major positive, noting their helpfulness and politeness, which significantly contributes to a welcoming atmosphere. However, visitors should be aware that the road leading to the hotel is quite steep, which can be challenging for walking; taking a taxi is often recommended for easier access. To ensure a comfortable stay, it is advisable for guests to inspect their assigned room upon arrival, as conditions and amenities can vary.

Facilities & Amenities
Guests frequently comment on the hotel's Wi-Fi connectivity, which is generally available and free, though some experienced slow speeds or weak signals, particularly on lower floors, impacting their ability to stay connected. The water supply and pressure in the bathrooms receive mixed feedback; while some found the hot showers to be working well, others reported issues with inconsistent water flow, low pressure, or even complete lack of water, alongside non-functional water heaters in some rooms, which significantly affected their comfort. The provision of basic toiletries and towels is appreciated, though some guests noted that towels could be old or did not dry well due to humidity. Many rooms are equipped with a television, but several reviews indicate that these were often not working or lacked a remote control, impacting guest entertainment options during their stay.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback from guests. While some found their rooms to be neat, clean, and well-maintained with comfortable beds, a significant number of reviews highlight concerns. Issues such as dusty headboards, dirty floors, and unclean bed sheets or pillowcases were reported. A recurring and serious concern is the presence of mold, particularly black mold in bathrooms and sleeping areas, which contributes to a musty smell in some rooms. Guests also describe rooms as old, dusty, and outdated, with some noting that only the toilet area appeared renovated. In-room amenities like lighting are sometimes criticized for being too dim or insufficient, and mirrors were occasionally found to be foggy or unclean, detracting from the overall comfort.

Dining & Food Quality
The hotel's dining options are generally well-received, particularly the complimentary breakfast which is a significant highlight for many guests. While the breakfast menu might offer limited choices, typically featuring eggs and toast, it is consistently described as good, delicious, and a welcome treat. The on-site restaurant also garners positive remarks for its food quality, with many finding the dishes tasty, delicious, and affordable, often noting that one order is sufficient for two people. Guests appreciate the convenience of having a restaurant within the hotel, saving them the hassle of searching for meals outside. The availability of coffee and juice, sometimes unlimited, further enhances the breakfast experience, contributing to a satisfying start to the day for many visitors.

Location & Accessibility
The hotel's location is a major draw for guests, praised for its central proximity to various tourist attractions. It is conveniently situated within easy walking distance of Burnham Park, a key landmark, and also provides good access to SM Baguio, Session Road, and other city center destinations. The presence of a nearby 7-11 is also noted for convenience. However, a consistent point of feedback is the steep road leading up to the hotel, which can be challenging and tiring for those walking, making taxi use a frequent recommendation. Parking is available but described as limited, sometimes steep, and can be difficult to maneuver, especially during peak times, requiring careful planning for guests arriving with vehicles.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently highlight their politeness and kindness, noting that staff members are eager to assist with inquiries about the hotel or the city, providing valuable local information. Many reviews commend the staff for their warm welcome upon arrival and their willingness to go the extra mile, such as assisting with luggage to higher floors or offering solutions to guest concerns like room issues. The overall customer service is described as very satisfactory, with staff making guests feel welcome and valued throughout their stay. This positive interaction with the staff is a recurring theme, significantly enhancing the guest experience and often being cited as a reason for guests to consider returning.