Holiday Inn Cebu City by IHG

This hotel stands out for its exceptional staff service and prime location, offering a modern oasis in the heart of the city. Guests consistently highlight the genuine warmth and helpfulness of the entire team, making every stay feel comfortable and welcoming. The hotel's cleanliness and comfortable accommodations are also frequently praised, ensuring a restful experience. Its strategic position in the business park, just a short walk from a major shopping mall, makes it an ideal choice for business travelers seeking convenience, sightseers looking to explore the city, and solo travelers appreciating safety and accessibility. Families also find it suitable due to the comfortable rooms and nearby amenities. To enhance your stay, guests recommend taking advantage of the diverse and delicious breakfast buffet, and utilizing the hotel's efficient assistance for local transportation.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. The swimming pool, located on the seventh floor, is often described as picturesque and serene, providing a relaxing spot, though some guests note it can be a bit small and is not heated. Adjacent to the pool, the fitness center is available for workouts, though a few visitors found it to be basic and mentioned issues with the air conditioning not being strong enough. Wi-Fi connectivity is generally reliable and fast throughout the property, allowing guests to stay connected, although a few isolated reports mentioned intermittent issues. The lobby is consistently praised for its modern design and pleasant aroma. While the elevators are efficient, some guests experienced longer wait times, especially during peak hours, due to only two being available. Rooms are equipped with a mini-fridge and a TV offering international channels and streaming access, enhancing the in-room experience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, immaculately maintained, and smelling fresh. The beds are widely reported as very comfortable, with firm and fluffy pillows contributing to a restful night's sleep. While many guests found the rooms to be spacious and cozy, some noted that they felt small or cramped, with a few mentioning the absence of a wardrobe or a tiny bathroom. The bathrooms generally offer hot, strong showers and bidets, though isolated comments cited slow drainage or unusual odors. In-room amenities include a mini-fridge, complimentary water bottles, and a smart TV with access to streaming services, though some guests experienced issues with the TV signal. The air conditioning is typically quiet and effective. Noise levels are generally low, contributing to a peaceful atmosphere, but a few guests reported disturbances from outside or from other rooms.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives widespread acclaim, often described as amazing, excellent, and a highlight of the stay. Guests appreciate the large variety of options, including local and international dishes, fresh fruits, pastries, and made-to-order items like omelets and specialty coffees. While most found the selection comprehensive and delicious, a few noted some items could be monotonous or not served hot enough. The in-house restaurant, Sevii, offers a great mix of local and international cuisine for lunch and dinner, with many praising the quality and flavor of dishes like truffle pasta and beef kimchi. The merienda buffet is also highlighted as good value with a diverse spread. Room service is available 24/7, offering a wide selection of well-prepared dishes, though some found the temperature of delivered food inconsistent.

Location & Accessibility
The hotel boasts an excellent and central location, making it a significant draw for guests. It is consistently praised for being within easy walking distance to the large Ayala Center Cebu mall, providing convenient access to extensive shopping, dining, and entertainment options. Situated in a well-maintained and quiet business park, the hotel offers a safe and accessible environment. Guests appreciate the proximity to other essential amenities, including a convenience store and an ATM right next door. For broader exploration, the hotel is well-connected to public transportation, with easy access to taxis and local transport, and is a reasonable distance from the airport. This strategic position makes it ideal for both business and leisure travelers looking to navigate the city with ease.

Staff & Service
The hotel's staff and service are consistently highlighted as exceptional, often described as the hotel's greatest asset. Guests frequently commend the team for being incredibly friendly, helpful, and accommodating, going above and beyond to ensure a comfortable and memorable stay. From the moment of arrival, the front desk staff provides a warm welcome and efficient check-in process, though a few guests reported minor delays or inconsistencies with specific requests like late check-out. The housekeeping team is praised for their diligence in maintaining spotless rooms, while the restaurant staff receives accolades for their attentiveness, professionalism, and cheerful demeanor, enhancing the dining experience. Overall, the staff's genuine smiles and willingness to assist create a truly welcoming atmosphere, making guests feel valued and well cared for throughout their visit.

Additional Information
As a relatively new and modern property, the hotel offers a fresh and contemporary experience. Guests can take advantage of the popular merienda buffet, which provides a good value selection of snacks and local delicacies. For those enrolled in the loyalty program, IHG members can enjoy a 20% discount on dining, though some guests reported inconsistent recognition of their loyalty status or challenges with upgrades. It is worth noting that the hotel shares its building with another property, which some guests found convenient. While the staff strives to be accommodating, the late check-out policy has been a point of mixed feedback, with some guests experiencing difficulties or inconsistencies when requesting extended stays, even when willing to pay additional fees.