Holiday Inn Express Brockton - Boston By Ihg

The hotel offers a practical stay, distinguished by its convenient location near major highways, shopping centers, and various dining options. Guests frequently highlight the comfortable beds and the consistently good breakfast as key positives. While many appreciate the overall cleanliness and the friendly staff, a recurring observation is the hotel's dated appearance and its need for significant renovation. Some guests have also noted the presence of unpleasant smells in certain rooms. This hotel is particularly well-suited for business travelers seeking accessibility, families looking for comfortable accommodations and a good start to their day, and event-goers or those on quick stopovers who prioritize ease of access. To enhance your experience, it is advisable to inquire about rooms away from the first floor, as some guests have reported issues with noise and dampness in those areas.

Facilities & Amenities
The hotel provides a range of amenities, though many are noted as being outdated. Guests can utilize a heated indoor pool, described as small and shallow, and a fitness center, which is also compact but functional. Rooms are generally equipped with a microwave, fridge, and coffee maker, adding convenience for guests. While free Wi-Fi is available, some users reported it to be spotty. The property also features ice machines and vending machines, though some guests experienced issues with their functionality or payment methods. A common point of feedback is the lack of modern conveniences such as USB charging ports in rooms and communal areas. Additionally, some guests found the elevators to be inconveniently located, particularly for those with mobility challenges.

Cleanliness & Room Comfort
Many guests commend the clean rooms and the exceptional comfortable beds, often highlighting the good quality linens and pillows that contribute to a restful sleep. The AC and heating systems generally function well, providing a comfortable room temperature, and the water pressure in showers is typically strong with ample hot water. However, a significant number of reviews mention pervasive issues such as a persistent musty smell or dampness in rooms, and occasionally a smoke smell. Other concerns include visible stains on carpets and walls, peeling wallpaper, and outdated decor and furniture. Some guests reported broken fixtures in bathrooms, such as non-functioning taps or damaged shower components. Noise levels from hallways or adjacent rooms were also noted by some, impacting overall tranquility.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as good, great, or decent. The hotel offers a variety of options, including a popular pancake maker, various hot foods such as eggs, sausage, and mini omelets, along with cinnamon rolls, pastries, cereals, coffee, juices, and yogurts. Many appreciate that the food is served hot and fresh. However, some guests noted that the breakfast variety remains the same daily, which can become repetitive for longer stays. While most items are well-received, some specific feedback indicated that the scrambled eggs were not always to satisfaction. A few guests also expressed a desire for more gluten-free options and a dedicated toaster for such items.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to the main highway and placing guests within walking distance of a mall, various restaurants, and stores. This convenience makes it a popular choice for travelers attending local events or those on quick stopovers. Many guests appreciate the availability of free parking on-site. However, some reviews describe the immediate surrounding area as somewhat sketchy, with observations of homeless people nearby, which can impact the perception of safety for some. Additionally, the roadway leading to the hotel is noted to be on a steep hill with some potholes, requiring careful navigation.

Staff & Service
The staff at the hotel generally receives high commendation for being friendly, helpful, attentive, and welcoming. Many guests highlight the quick check-in and check-out processes, contributing to a smooth experience. The housekeeping team is often praised for their efforts in maintaining cleanliness. However, there are instances of rude staff reported, particularly at the front desk, which negatively impacted some guests' stays. Other concerns include poor communication regarding reservations or hotel policies, and occasional slow check-in due to various issues. Some guests also experienced housekeeping entering rooms prematurely or rushing them out before official check-out times.

Additional Information
Guests should be aware that the hotel is an older property that is visibly showing its age, with many areas in need of renovation. Management has reportedly indicated that a renovation is planned for the near future. Some guests have encountered issues with deposits, including delays in refunds or unexpected charges. While the hotel aims to provide a secure environment, a few reviews mentioned concerns about security, such as unattended back doors or the presence of questionable individuals on the premises. The hotel also has a non-smoking policy, though some guests reported persistent smoke odors in their rooms.