Holiday Inn Express & Suites Boston - Marlboro By Ihg

The hotel is frequently praised for its cleanliness and recent renovations, offering a modern and comfortable environment. Its signature characteristic, however, is the notable presence of long-term residents, which has significantly altered the general atmosphere and guest experience for many. The hotel is particularly well-suited for travelers seeking a clean and updated facility with convenient highway access, making it a practical choice for business trips or families attending local events like sports tournaments. Guests consistently highlight the staff friendliness and the complimentary breakfast as positive aspects of their stay. To enhance your experience, be aware of potential noise levels due to the hotel's unique occupancy and confirm your room type upon arrival.

Facilities & Amenities
Most guests find the facilities to be modern and well-maintained, appreciating the presence of an electric charger for vehicles. The gym is available for use, though some found it warm. However, the elevator is a recurring point of concern, frequently reported as broken or feeling unstable, causing inconvenience, especially for guests on higher floors. While Wi-Fi is available, some guests experienced weak signals or poor connectivity. The hotel provides parking, which is generally adequate, though some noted it could be slippery in adverse weather. It is important to note that the hotel does not feature a swimming pool. Some rooms have motion-detecting lights in entryways and bathrooms, which can be startling when activated unexpectedly at night.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and the overall property, often describing them as immaculate and well-maintained. The beds are frequently highlighted as very comfortable, contributing to a restful stay. Many rooms are noted for being spacious and recently renovated, featuring modern decor. However, several guests reported significant issues with noise levels, stemming from thin walls, road traffic, and activity in hallways, including children running. Low water pressure in the bathrooms is a common complaint, with some describing it as almost non-existent. Some guests encountered slippery bathtubs, raising safety concerns. A few reviews mentioned a persistent smoke smell in rooms or public areas, despite the hotel's non-smoking policy. Additionally, some experienced problems with the television not functioning properly or having limited channel access.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback, with many guests appreciating its variety and the convenience of having it included. Options typically include eggs, sausage, pancakes, cereals, breads, and sometimes mini omelets or bacon. The staff attending the breakfast area are often commended for keeping items well-stocked and for their friendly service. However, some guests found the breakfast to be lackluster, reporting that items were frequently out, not fresh, or that the pancake machine was often broken. Coffee quality was occasionally criticized for having grounds, and some juices were perceived as watered down. The breakfast area can also become crowded, particularly with children, which some guests found disruptive.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to the highway, making it ideal for travelers and those on business. It is situated directly across the street from a large shopping center with various stores and amenities, which many guests found very beneficial. While there are numerous shopping and dining options nearby, some guests noted that restaurants within safe walking distance are limited, requiring a short drive. The hotel provides ample parking, which is generally well-regarded, though some reviews mentioned it could be slippery in icy conditions. Its proximity to downtown Hudson and local work sites is also frequently highlighted as a major advantage.

Staff & Service
Most guests commend the staff for their friendliness, helpfulness, and attentiveness, often describing them as professional and accommodating. The check-in and check-out processes are frequently noted as quick, easy, and seamless. Many reviews highlight specific individuals who went above and beyond to assist guests, providing excellent service and making their stay more pleasant. However, there is significant mixed feedback regarding the front desk staff, with some guests reporting instances of unfriendliness, dismissiveness, or even argumentative and aggressive behavior. Some guests also experienced issues with staff not being able to resolve problems or being perceived as disinterested, particularly during the day.

Additional Information
A notable and distressing recurring issue for some guests has been multiple fire alarm activations, often occurring in the middle of the night, leading to evacuations and sleep disruption. Another significant and frequently discussed aspect is the hotel's apparent use for long-term housing, particularly for families, which has led to observations of crowded common areas, children running in hallways, and cooking smells, altering the expected hotel environment for some. Guests should also be aware of ongoing construction or renovation work, which has occasionally caused noise disturbances during the day. The hotel is generally not pet-friendly, though some exceptions for service animals were noted. Some guests reported billing discrepancies or issues with rewards program points not being credited correctly after their stay.