Holiday Inn Miami-international Airport By Ihg

This hotel is a popular choice for its convenient location near the airport, offering a signature rooftop restaurant and bar with impressive views of the airport and the Miami skyline. Guests frequently highlight the comfortable beds and the generally helpful staff as key positives. It serves as an ideal stopover for pre-cruise travelers and airport layover guests seeking easy access to transportation hubs. Business travelers also find its proximity to the airport beneficial, while families appreciate the spacious rooms and on-site dining options. To make the most of your stay, be sure to confirm all potential fees upon booking, especially for parking and early check-in, and take advantage of the hotel's reliable shuttle services.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as showing their age. The pool area receives mixed reviews, with some guests finding it relaxing and well-maintained, while others reported it being cold or in need of cleaning. A cafe in the lobby provides convenient grab-and-go food options and coffee, often described as a busy but useful spot. Vending machines are available for late-night cravings, though their maintenance can be inconsistent. The elevators are a frequent point of concern, with multiple guests describing them as rickety, sticky, or in need of maintenance, and the hotel's two-building setup with limited elevator access can be inconvenient.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests found their rooms to be clean, spacious, and equipped with comfortable beds and high-quality linens, ensuring a restful sleep. Some rooms are noted for having updated bathrooms and a modern feel. However, a significant number of reviews mention issues such as dirty carpets, a general sense of the hotel being old and outdated, and unpleasant odors like mold or paint. Specific room issues include small bathrooms, slow shower drains, warped bathroom doors, and a lack of hot water in some instances. Noise levels are also mixed, with some rooms being surprisingly quiet despite the airport proximity, while others experienced considerable noise from thin walls, neighboring guests, or even a top-floor nightclub.

Dining & Food Quality
The hotel features a rooftop restaurant and bar that is a major draw for many guests, praised for its great views and generally good food quality, especially for dinner. The restaurant offers a varied menu, and many found the food to be delicious and affordable. However, some guests experienced slow service or found the food to be mediocre. Breakfast at the hotel receives mixed reviews; while some found the breakfast buffet to be good and constantly restocked, many noted that it was not complimentary and could be overpriced for the quality offered, with some finding the options bland or unappetizing. A cafe in the lobby provides additional food and beverage options, often described as convenient but sometimes busy.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being just minutes from the airport and offering excellent access for pre-cruise travelers heading to the Port of Miami. The airport shuttle service is a significant convenience, operating 24/7 every 30 minutes, and is frequently praised for its reliability and efficiency, though some guests reported delays or issues with drivers' English proficiency. A port shuttle service is also available for a fee, which many guests found helpful, though some experienced issues with space availability. Parking is available on-site but comes with an additional daily charge, which some guests found expensive. The immediate surrounding area offers limited walkable dining or shopping options, making on-site amenities or shuttle services crucial.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests commending their attentive and professional demeanor. The check-in process is often described as smooth, quick, and efficient. However, there are notable instances of negative feedback, including reports of rude or unhelpful front desk staff, particularly concerning issues like early check-in fees, cancellation policies, or credit card disputes. Housekeeping service is inconsistent, with some guests finding rooms clean and well-maintained, while others reported issues like missed cleanings or lack of amenities. The luggage storage service is available but incurs a per-bag fee, which some guests found unexpected for an airport hotel.

Additional Information
The hotel is frequently described as an older property that is in need of significant renovation and updating, with many areas showing signs of wear and tear. Guests often note a general dated feel, from the carpets to the overall decor. The hotel's unique structure, split into two buildings, can be confusing for some. A recurring issue is the presence of noise from other guests or events, including a top-floor nightclub, which can disrupt sleep. Be aware of various hotel policies, such as a mandatory early check-in fee and a non-refundable cancellation policy for certain bookings, which have caused frustration for some guests. A deposit is also typically required upon check-in. Some guests have reported issues with package handling, indicating a lack of a clear system for tracking deliveries.