ibis budget Enfield

The hotel primarily serves as a budget-friendly accommodation option, often chosen for its convenient access to fast-food establishments and its proximity to major event venues like Olympic Park. Guests frequently highlight the comfortable beds as a positive aspect of their stay. However, feedback is notably mixed, with many guests experiencing significant issues, particularly concerning the air conditioning and the cleanliness and size of the bathrooms. This hotel is best suited for budget travelers seeking an economical place to sleep, event attendees looking for a nearby base, and short-stay travelers or road trippers needing a quick overnight stop. To ensure a smoother experience, guests should manage their expectations regarding the level of amenities and room condition, and it is advisable to thoroughly check their assigned room upon arrival for any immediate issues.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied, with several key areas frequently mentioned. The air conditioning units are a recurring point of concern, often described as noisy, ineffective, or broken, with some guests reporting dirty vents or units stuck on a single setting. The absence of a lift is a significant inconvenience, particularly for guests with heavy luggage or those assigned to upper floors, requiring reliance on stairs. While Wi-Fi is available, its reliability and coverage can be inconsistent, with some guests reporting poor connectivity. Rooms generally include a fridge, which is appreciated for storing snacks and drinks. Parking is available, though guests should note that a daily fee is often charged, despite some online information suggesting otherwise. Some rooms have issues with TVs (broken or missing remotes) and power outlets. Additionally, there is only one communal microwave for the entire property, which some guests found to be unhygienic.

Cleanliness & Room Comfort
The cleanliness and room comfort receive highly mixed reviews, often leaning towards negative. While some guests find their rooms adequately clean, many report significant issues, including dirty carpets, dust accumulation, mold (especially in bathrooms and around air conditioning vents), and various stains on walls and bedding. A pervasive issue is the presence of unpleasant odors, described as stale, urine-like, sewage, or moldy, which can make rooms feel uninviting. The bathrooms are a frequent source of complaint, consistently described as tiny, cramped, and often resembling a portable unit, with many guests noting mold, rust, and general disrepair, including leaking showers and broken fixtures. Despite these issues, the beds are generally praised for being comfortable, though some guests mention thin pillows. Noise levels from corridors and adjacent rooms are a common disturbance, impacting sleep quality. In-room amenities are basic, with some guests noting a lack of shampoo/shower gel or bath mats.

Dining & Food Quality
The hotel's dining options are quite limited, primarily focusing on breakfast. Guest experiences with breakfast are varied; some describe it as simple, basic, and comforting, offering items like cereal, bread, and yogurt. However, others find the breakfast variety to be insufficient or not worth the additional cost, sometimes noting a lack of hot options or inconsistent availability. There are no full-service restaurants or in-room dining services available. Instead, guests frequently rely on the numerous fast-food establishments located conveniently nearby, including popular chains like KFC and McDonald's, which are often within walking distance. This proximity to external dining options serves as the primary food source for many guests during their stay, as the hotel does not offer extensive on-site meal services beyond the basic breakfast.

Location & Accessibility
The hotel's location is generally considered convenient for specific purposes, particularly for event attendees visiting nearby venues like Olympic Park. It offers easy access to public transport, with bus stops within walking distance that connect to train stations, facilitating travel into the city. A significant advantage highlighted by many guests is the immediate proximity to various fast-food options and petrol stations, providing readily available dining and convenience. While the hotel offers parking, guests should be aware that a daily fee is typically charged, despite some initial expectations of free parking. The surrounding area's ambiance receives mixed feedback, with some guests expressing concerns about feeling unsafe or noting a general grubbiness. A major accessibility drawback is the absence of a lift, requiring guests to use stairs, which can be challenging for those with mobility issues or heavy luggage.

Staff & Service
Feedback on staff and service is highly polarized. Many guests commend the friendly staff for being helpful, polite, and accommodating, with some specific individuals receiving praise for their attentiveness and problem-solving. However, a significant number of reviews describe staff as rude, disinterested, unhelpful, or unprofessional, particularly during check-in, which can be a lengthy and frustrating process due to understaffing or rooms not being ready. Complaint handling is a major area of concern, with numerous reports of issues not being addressed, staff showing indifference, or managers refusing to offer resolutions or refunds. Room servicing is infrequent, typically every three days, and some guests report issues with towels not being replaced or bins not being emptied. Alarmingly, there are severe criticisms regarding staff's response to guest emergencies, with some accounts detailing a shocking lack of support or empathy.

Additional Information
Guests should be aware of several important details that may impact their stay. A notable point is the parking fee, which is often charged daily despite some guests expecting it to be complimentary, leading to unexpected costs. The room servicing frequency is typically every three days, meaning guests staying for shorter periods may not receive daily housekeeping. Some guests have reported booking issues, including online reservations not being found upon arrival or rooms being unexpectedly transferred to different locations, causing inconvenience. There are also some security concerns raised by guests, including instances of feeling unsafe in the surrounding area or reports of unauthorized individuals entering rooms. The hotel's overall condition is frequently described as worn and in need of renovation, suggesting that facilities may appear dated or show signs of wear and tear.