ibis Sydney Thornleigh

The hotel serves as a practical and convenient stopover, particularly noted for its comfortable beds and friendly staff who consistently create a welcoming atmosphere. Its location near major transport links makes it an ideal choice for road trippers, business travelers, and those visiting the local hospital. While some aspects of the property appear dated, guests frequently highlight the overall value for money and the attentive service provided. The hotel is also suitable for budget-conscious travelers and families seeking a straightforward stay. To enhance your experience, guests are advised to confirm restaurant availability and be aware of the parking charges upon arrival, as these details can sometimes vary. It is also recommended to inspect the room upon check-in to address any immediate concerns regarding its condition.

Facilities & Amenities
The hotel's general condition receives mixed feedback, with many guests noting that the property appears dated and is in need of a renovation or makeover. Common areas like the foyer, dining areas, and lifts have been described as worn or in need of a thorough cleaning by some, indicating a slip in maintenance. However, the hotel does offer essential amenities for a comfortable stay. Guests appreciate the availability of Wi-Fi in the rooms, ensuring connectivity for work or leisure. Some rooms are equipped with a coffee maker, providing a convenient start to the day, though the absence of a microwave in individual rooms is occasionally mentioned, with one being available in the lobby for communal use. The presence of an elevator is also a convenience for guests, especially those with luggage or mobility concerns. Despite the signs of age, the hotel provides the basic necessities for a functional stay.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and hot showers that ensure a restful stay. However, the room size is frequently described as small or cramped, and the pod-style bathrooms are noted for their tiny dimensions and a significant step-up entry, which some guests find challenging or even hazardous. Cleanliness is a recurring theme with mixed reviews; while some rooms are found to be clean and tidy, others report issues such as mould, dust, spiderwebs, stained carpets, and dirty surfaces. Noise levels are also a concern for some, with mentions of road noise, train noise, and thin walls leading to disturbances, though others found their rooms to be quiet due to sound insulation. In-room amenities vary, with some guests noting the lack of a work table, bedside tables, or a functional TV remote, and issues with air conditioning effectiveness or cleanliness.

Dining & Food Quality
The hotel offers an on-site restaurant and bar that provides convenience for guests, especially given the limited nearby dining options. The breakfast buffet receives varied feedback; many guests find it to be good value with a decent selection, including a gluten-free option, while others describe it as average, lukewarm, or overpriced. Some guests have experienced slow service or found that certain menu items were unavailable. The overall food quality in the restaurant is described as nourishing by some, but others found it to be basic, overpriced, or consisting of pre-packaged items. There are mentions of a grab-and-go menu as an alternative. While the convenience of having dining options on-site is appreciated, the consistency and quality of the food can be a point of contention for some visitors.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its proximity to the highway access and the train station, making it convenient for travel and exploring the wider area. It is also well-situated for those visiting the local hospital or attending appointments nearby. Guests appreciate being within walking distance of a supermarket, various restaurants, and a shopping center. Parking is a frequently discussed topic; while ample spots are available, most guests express dissatisfaction with the parking fees, especially given that the parking is often described as unsecured and uncovered. Some guests feel the fee is excessive and was not clearly communicated during booking, leading to frustration. Despite the parking concerns, the hotel's accessibility to key facilities and transport links is highly valued.

Staff & Service
The staff at the hotel consistently receive high praise from guests, being described as friendly, helpful, professional, and attentive. Many reviews highlight the positive interactions with the reception team, noting their willingness to assist with requests and their efficient handling of check-in and check-out processes. The availability of 24-hour reception is also a valued aspect, providing assistance at any time. Guests appreciate the staff's efforts to create a welcoming atmosphere, with some mentioning specific instances of excellent customer service that made their stay more pleasant. While some operational issues like room cleanliness or amenities are noted, the dedication and positive attitude of the staff are a recurring highlight, significantly contributing to guest satisfaction.

Additional Information
A notable point of contention for many guests is the introduction of parking fees, which were not always clearly communicated during the booking process and are perceived as an unexpected additional cost for an unsecured outdoor lot. The hotel is undergoing a development application for renovation, which suggests future improvements to its dated appearance. Guests should be aware that some in-room amenities, such as shampoo and conditioner, might not always be fully stocked or available. The hotel offers 24-hour OTC service for convenience. While some guests appreciate the rewards program benefits, others have expressed concerns about inconsistent application of policies, such as requests for bank details upon check-in despite pre-payment. The hotel also provides complimentary water and lollies in the lobby, adding a thoughtful touch to the guest experience.