Hotel Icon North Edsa

This hotel is highly regarded for its strategic location near major shopping centers like SM North and Trinoma, making it an excellent choice for budget travelers and families seeking convenience. Its affordability combined with a generally positive guest experience positions it as a frequent choice for those visiting the area. The hotel's friendly staff and the presence of a swimming pool are consistently highlighted as key attractions. It caters well to short-stay travelers with flexible occupancy options, and its meeting facilities also make it suitable for business travelers. To maximize your stay, guests often recommend booking online for potentially better rates and considering a local SIM card for more reliable internet access, as the hotel's Wi-Fi can be inconsistent. Bringing a universal adapter for electronics is also advisable.

Facilities & Amenities
The hotel offers a range of facilities, with the swimming pool on the second floor being a popular highlight, especially for families. While some rooms are noted to lack a refrigerator, guests appreciate the availability of a flat screen TV with good cable connection and a bidet in the bathroom. The air conditioning generally functions well, though some guests have reported it being noisy or less efficient. The hotel provides basic in-room amenities such as slippers, towels, and a hair dryer, but guests should note that toiletries like shampoo and toothpaste are not always included. A safety deposit box is available in rooms for valuables. The lobby is spacious, and a 24-hour front desk ensures assistance is always available. Some guests have mentioned a unique mini movie theatre in the lobby for relaxation. However, the Wi-Fi connection is frequently cited as intermittent and unreliable, making streaming difficult. Guests are advised to bring their own adapters as sockets are primarily for phone chargers.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. While many describe rooms as clean, nice, and spacious, a recurring concern is a persistent room smell, often described as moldy or stale, particularly with the linens. Some guests reported that even after changing rooms, the smell lingered. The beds are generally found to be large and comfortable, with soft pillows, though some older linens have been noted. Hot water consistency in the shower is a common issue, with many guests experiencing lukewarm or cold water. Some bathrooms are described as clean with bidets, while others have reported issues like broken showers, poor drainage, or even the presence of cockroaches. A significant number of rooms lack windows, which can impact the overall feel. Additionally, air conditioning units can be noisy or ineffective in cooling the room adequately, and some rooms have experienced noise levels from outside. The hotel features themed rooms which some guests found appealing.

Dining & Food Quality
The hotel's dining options primarily revolve around its breakfast buffet, which is included for many guests. Feedback on the food quality and menu variety is varied; some guests praise it as good with many options, while others find it average, mediocre, or with limited choices. There are suggestions for improving the breakfast buffet menu to be more palatable and to ensure better food refill system during peak hours, as items can run out quickly before the closing time. An egg station where staff cook eggs to order is a positive highlight for many. Beyond breakfast, the hotel also offers room service with a selection of affordable meals, including popular items like nachos and buffalo wings, which have received positive comments. The main restaurant also provides affordable meal options throughout the day.

Location & Accessibility
The hotel boasts an exceptionally strategic location, making it a significant draw for guests. It is situated within walking distance of major shopping destinations like SM North and Trinoma, typically just a five-minute walk away. This central location provides easy access to numerous other establishments, including convenience stores, pharmacies, and various dining options. For those relying on public transportation, the hotel is conveniently located a few minutes' walk from the MRT North Avenue station via a covered walkway and footbridge, offering excellent connectivity to other parts of the city and the airport. While parking is available, guests note that the basement parking area can be narrow and steep, requiring careful maneuvering. The hotel's proximity to these key landmarks makes it highly accessible for both leisure and business travelers.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, accommodating nature, and helpful demeanor. Guests frequently highlight the positive interactions with the front desk service, noting their efficiency during check-in procedures and their willingness to assist with various requests. Many reviews commend the overall courteous staff and their dedication to providing good customer service, which significantly contributes to a pleasant stay. While most feedback is overwhelmingly positive, a few guests have reported instances of slow service or perceived understaffing, particularly when requesting room changes or addressing issues. However, the general consensus emphasizes the staff's warm hospitality and attentiveness, with specific mentions of their support during events and their informative guidance on local transportation.

Additional Information
For guests seeking flexibility, the hotel offers short-period occupancy options, allowing for hourly stays which can be convenient for travelers needing a quick rest. It is highly recommended to utilize online booking platforms for potentially better rates compared to walk-in prices. Guests should be aware that the hotel's name on maps might not be updated, which could cause confusion for drivers; a map name update is suggested. While the hotel generally provides a good experience, some guests have reported occasional power outages during their stay, which can be disruptive. For those with larger food items that do not fit in a room's mini-fridge, the hotel may offer kitchen storage. There have also been mentions of maintenance issues such as broken lampshades or leaky windows that require attention.