Itsy By Treebo - Prince Regency

This hotel offers a comfortable and affordable stay, distinguished by its spacious rooms and commitment to cleanliness, making it a haven of relaxation for many guests. Its excellent value for money is a recurring theme, appealing to budget-conscious travelers and business travelers seeking a practical yet pleasant accommodation. The hotel's overall ambiance is often described as peaceful and tranquil, providing a good base for a getaway. Guests consistently highlight the comfortable accommodations and the attentive service provided by the staff. For those prioritizing space and a clean environment without a high price tag, this hotel is a strong contender. Families might also find the generous room sizes beneficial. To enhance your stay, it is advisable to request a room not facing the main road to mitigate potential noise issues, and to confirm the availability of hot water, as this was a mixed point for some.

Facilities & Amenities
Guest feedback on facilities is quite mixed, with several key amenities presenting challenges for visitors. Many reviews highlight significant issues with in-room features, particularly the air conditioning, which guests reported as either not cooling effectively, being excessively noisy, or even leaking water, impacting comfort. The television functionality was also a common complaint, with many guests stating that the TV was not working or channels were unavailable, limiting entertainment options. Availability of hot water was inconsistent, with some guests experiencing limited hours or insufficient warmth, affecting their ability to shower comfortably. Furthermore, the absence of basic toiletries like soap and shampoo, and a kettle for hot beverages, was frequently noted as an inconvenience. Some guests also reported problems with the elevator being out of service, requiring them to use stairs and carry luggage.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably varied. Most guests praised the spotless rooms, describing them as immaculate, spacious, and well-maintained, with many appreciating the clean bathrooms. The comfortable beds were also frequently highlighted, contributing to a restful stay. However, a significant number of reviews reported concerning issues, including dirty rooms, soiled linen, and the presence of cockroaches and even bedbugs. Some guests found the beds uncomfortable due to broken springs or small size, and noted old or worn towels. Noise was another common complaint, stemming from street noise outside rooms, as well as noisy air conditioning units and fans, making it difficult to sleep.

Dining & Food Quality
Guest feedback on dining and food quality presents a mixed picture. Many guests highly praised the food quality for both breakfast and dinner, describing meals as tasty, delicious, and offering good value. Some appreciated the breakfast buffet for its variety and the option for customized food preparation, particularly highlighting the efforts of kitchen staff. However, a notable number of reviews expressed strong dissatisfaction with the breakfast offerings, labeling them as worst or pathetic, citing issues like cold food, limited variety (often just two basic options), and coffee not being ready on time. Concerns were also raised about the hygiene in the canteen kitchen and the overall restaurant setup, as it was noted that the hotel does not have its own restaurant, with food often brought in from outside, leading to some instances of overpriced or poor quality dishes.

Location & Accessibility
The hotel's location is a significant highlight for most guests, frequently described as good, convenient, and central. It is praised for its proximity to major transit points, including the Pune Airport and Railway Station, ensuring easy access for travelers. Situated on a main road, the hotel also benefits from having eateries nearby and being within walking distance of the Yerwada Metro Station. This makes it an ideal base for exploring the city or for those with travel connections. However, a recurring concern among guests is the parking situation. Many reviews explicitly state there is no private parking available, with guests often having to rely on street parking in a busy market area, which can be inconvenient and challenging.

Staff & Service
The staff and service at this hotel consistently receive high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe the staff as friendly, welcoming, helpful, attentive, and cooperative, contributing significantly to a positive guest experience. Guests appreciate the efficient and quick service, including timely room service and well-executed room cleaning. The reception staff is particularly highlighted for being efficient, pleasant, and supportive, with some guests even mentioning a traditional welcome upon arrival. While the overall sentiment is overwhelmingly positive, a few guests noted minor issues with reception staff's knowledge regarding payment details or a perceived lack of recognition for frequent customers.

Additional Information
Prospective guests should be aware of several important points not covered elsewhere, which have significantly impacted some stays. A significant and concerning issue reported by multiple guests is the hotel's policy, or lack thereof, regarding foreigner guests, with several instances of refusal of accommodation upon arrival, despite confirmed bookings. This has led to considerable inconvenience, including unexpected cancellations and difficulties in obtaining refunds, with some guests being marked as "no-shows" despite being turned away, causing financial loss and stress. Furthermore, the hotel appears to have a strict and inflexible policy regarding early check-in and late check-out, often requiring guests to pay a full day's rate for even a few extra hours, which has been a source of frustration for many seeking more accommodating arrangements.