Liberty Plains Motor Inn

This hotel's primary appeal lies in its convenient location, offering easy access to Lidcombe train station and Sydney Olympic Park, making it a practical choice for event-goers attending concerts or sporting events. While some guests found the beds comfortable and appreciated the free parking, the overall experience is significantly impacted by widespread concerns regarding cleanliness and the general condition of the rooms. Many reviews highlight a stark contrast between advertised images and the reality of the accommodations, often described as run-down and in need of significant renovation. This hotel might suit budget travelers who prioritize proximity to key venues above all else and are prepared for a very basic, often dilapidated environment. To ensure a smoother stay, it is advisable for guests to manage their expectations regarding room quality and to promptly verify that all advertised amenities are present and functional upon check-in, as many reported issues with basic room features.

Facilities & Amenities
Guests frequently reported significant issues with the basic facilities and amenities provided. Many rooms lacked functional televisions or air conditioning units, often due to missing or non-working remotes, or the units themselves being broken. A recurring concern was the absence of a smoke alarm in some rooms, raising safety concerns. While some rooms included a refrigerator and kettle, these were often reported as missing or not working in others, and microwaves were generally unavailable. Wi-Fi connectivity was a major point of frustration, with many guests finding it unreliable or non-existent, despite being advertised. Some guests noted the presence of vending machines, which offered some convenience. However, the overall sentiment was that the provided amenities were often insufficient, broken, or not as advertised, leading to a disappointing stay for many.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms were consistently highlighted as major drawbacks by guests. Many reported encountering filthy rooms, with widespread mold in bathrooms and on ceilings, particularly in the shower areas. The presence of insects, including cockroaches and bed bugs, was a frequent and distressing complaint. Guests often found various stains on sheets, carpets, and curtains, along with peeling paint and deteriorated walls. Numerous broken fixtures were noted, such as non-functional toilet paper holders, clogged sinks, and damaged doors. While a few guests found the beds comfortable, many described saggy mattresses or ill-fitting sheets. Noise levels from traffic and other guests were also a common issue, impacting sleep quality. The overall impression was that rooms were poorly maintained, unhygienic, and far from comfortable.

Location & Accessibility
The hotel's central location is consistently praised as one of its few strong points, making it a practical choice for many travelers. Guests appreciate its close proximity to Lidcombe train station, which offers highly convenient access to Sydney Olympic Park for events and other city attractions via public transport. Numerous restaurants and shops are within easy walking distance, providing readily available dining options and necessities. The availability of free parking directly outside the rooms is a significant advantage for those traveling by car, though some guests noted that the parking area could become crowded at times. However, the hotel's position on a main road means that traffic noise can be a considerable issue, particularly for rooms located at the front, impacting the tranquility of the stay for some guests.

Staff & Service
Feedback regarding staff and service is notably mixed, though many guests reported negative experiences that overshadowed positive interactions. While some guests described reception staff as friendly and helpful, particularly during check-in or when addressing specific requests, a significant number of reviews highlighted issues with overall customer service. Many guests encountered staff described as arrogant, uncooperative, or unwilling to resolve problems, such as broken amenities or booking discrepancies. A recurring complaint was the lack of housekeeping service, with guests often having to request basic necessities like towels or toilet paper, or finding their rooms were not cleaned during their stay. Issues with booking cancellations and refunds were also reported, leading to considerable frustration and disappointment for some travelers who felt their concerns were dismissed.

Additional Information
Guests frequently noted a significant discrepancy between the hotel's online photos and the actual condition of the rooms, leading to widespread complaints of misleading advertising. Several reviews indicated that the hotel is also utilized for temporary accommodation or emergency housing, which some guests felt contributed to the overall run-down state and atmosphere, as well as the perceived lack of maintenance. A common theme was the perception of poor value for money, with many guests stating the nightly rates were excessively high given the low quality and numerous issues encountered, suggesting the price did not reflect the service or condition. Some guests also reported difficulties with the deposit policy, experiencing problems getting their deposits back upon check-out, with claims of false accusations regarding damages or unverified payments. These factors collectively contributed to a sense of disappointment and frustration among many visitors.