Marco Polo Ortigas Manila

The hotel is consistently celebrated for its exceptional staff and the luxurious comfort it provides, making every stay feel like a home away from home. Guests frequently highlight the impeccable service, the pristine condition of the accommodations, and the high quality of the dining experiences, particularly the breakfast. Its prime location in the heart of Ortigas also receives widespread acclaim, offering convenience to various city attractions. This establishment is an ideal fit for business travelers seeking consistent comfort and professional service, families celebrating special occasions or enjoying a city escape, and couples looking for a relaxing and memorable getaway. Sightseers and shoppers will also find it highly suitable due to its proximity to major retail centers. To enhance your experience, guests often recommend exploring the higher floors for impressive city views and familiarizing yourself with the unique elevator system upon arrival.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive array of facilities and amenities, which significantly enhance their stay. The indoor pool is a particular favorite, often noted for being heated and featuring a relaxing jacuzzi, making it enjoyable year-round. The fitness center is well-equipped, with many appreciating the complimentary smoothies offered by the attentive staff. For ultimate relaxation, the spa provides excellent massage services, complemented by a sauna and steam room. The exclusive Continental Club Lounge on the 44th floor is highly recommended for its serene atmosphere, impressive city views, and curated food and beverage selections. Additionally, the VU's rooftop bar on the 45th floor offers a vibrant ambiance, stunning skyline views, and often features live music or karaoke, providing a memorable evening experience. Free Wi-Fi is also available, ensuring guests remain connected throughout their visit.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its cleanliness and the overall comfort of its rooms. Guests frequently describe the accommodations as spacious, spotless, and well-maintained, often noting a pleasant fragrance. The comfortable beds and high-quality linens are consistently highlighted for ensuring a restful night's sleep. Bathrooms are also praised for being spacious and impeccably clean, often featuring both soaking tubs and separate showers. Many rooms offer breathtaking city views, adding to the luxurious experience. While most guests find the rooms quiet, some have noted issues with poor soundproofing in certain areas, leading to occasional distractions from outside noise. Additionally, some feedback indicates that the lighting in rooms can be dim and its controls confusing, and a few guests reported a moldy smell from the air conditioning or general lack of airflow, though the AC is generally effective.

Dining & Food Quality
The hotel's dining options consistently receive high praise, particularly the breakfast buffet, which is frequently described as exceptional. Guests appreciate the wide variety of choices, spanning Asian, American, and Filipino cuisines, with specific mentions of fresh fish, quality coffee, and diverse egg stations. While the overall food quality is generally excellent, some guests found certain items, like dried squid, to be overcooked, and a few noted a slightly more limited selection compared to past visits, though still ample. The Cucina restaurant is lauded for its buffet, pleasant ambiance, and attentive service. The Lung Hin Chinese restaurant is also highly regarded for its appetizing dishes and beautiful night views. The VU's rooftop bar offers a selection of quality food and drinks, including unique cocktails. Most guests find the food to be of high quality, though some consider it expensive, and a few mentioned limited vegetarian options.

Location & Accessibility
The hotel's central location in Ortigas is a significant advantage, placing guests within easy reach of numerous attractions and conveniences. It is consistently praised for its proximity to malls, including Megamall, Galleria, and Podium, making it ideal for shopping and entertainment. The hotel is also conveniently situated within the Ortigas business district, appealing to business travelers. While the location offers great accessibility to nearby amenities, guests frequently mention the challenge of heavy traffic in the surrounding area, which can impact travel times. Parking is available, with options for both valet and self-parking, and some guests appreciate the free validation for dining. However, there have been mixed reviews regarding the efficiency of valet service and the availability of parking spaces, especially during peak times or events, leading to occasional long waits for vehicle retrieval.

Staff & Service
The hotel's staff and service are overwhelmingly cited as its strongest asset, consistently described as friendly, warm, helpful, attentive, and professional. Guests frequently highlight the genuine hospitality and personalized care received from every team member, from the front desk to housekeeping and dining. The check-in and check-out process is generally smooth and efficient, with staff going above and beyond to accommodate requests, such as early check-ins or late check-outs. Specific teams like the Continental Club Lounge staff, pool attendants, and dining servers receive particular commendation for their exceptional service and ability to anticipate guest needs. While isolated incidents of miscommunication or less-than-ideal interactions were noted by a very small minority, the vast majority of reviews emphasize the staff's dedication to providing an outstanding and memorable guest experience, making guests feel valued and at home.

Additional Information
Guests frequently highlight the hotel's thoughtful approach to special occasions, with many receiving complimentary cakes, balloons, or room upgrades for anniversaries and birthdays, making their celebrations truly memorable. The GHA Discovery rewards program is also a significant draw for loyal guests, offering benefits such as double room upgrades, early check-ins, late check-outs, and various complimentary items, enhancing the value of their stay. However, a recurring point of feedback concerns the hotel's elevator system, which many guests find confusing due to the need for multiple transfers between different sets of elevators to reach their rooms or the ground floor, though staff are usually on hand to guide. Some guests also noted poor soundproofing in certain areas, particularly in function rooms, which could be distracting.