Hotel Marfrei

This charming hotel offers a tranquil and welcoming retreat, distinguished by its family-like atmosphere and beautiful outdoor spaces, including a well-maintained pool and gardens. Guests consistently highlight the exceptional friendliness of the staff, the hotel's cleanliness, and the overall comfortable experience. It is an ideal choice for families seeking a relaxing base with amenities for children, couples looking for a peaceful getaway, and sightseers exploring the Cantabria region due to its strategic location. To make the most of your stay, consider that a car is essential for exploring the surrounding areas, and some guests suggest requesting a room away from the main road for enhanced tranquility.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and entertainment. A highlight is the inviting outdoor pool, which is frequently praised for its cleanliness and suitability for both adults and children. Surrounding the pool are pleasant garden areas and a bar terrace offering scenic views. For younger guests or those seeking active leisure, there is a dedicated children's park, a football field, and a bowling area in the courtyard. Inside the rooms, guests appreciate the convenience of a mini-fridge and a Smart TV with streaming capabilities. The hotel also offers free outdoor parking, ensuring easy access for guests traveling by car, and an elevator for convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property, particularly in the rooms. The accommodations are generally described as spacious and well-maintained, featuring comfortable beds and good quality mattresses and pillows that contribute to a restful night's sleep. Many rooms include ample bathrooms and a safe for valuables. While most guests find the rooms quiet and conducive to relaxation, some have noted occasional noise from the road if windows are open, or minor issues like humidity or a lack of natural light in specific rooms. A few isolated comments mentioned concerns about drain smells or old towels.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, with many guests praising the exquisite food prepared with quality ingredients and delicious recipes. The buffet, available for both breakfast and dinner, is often described as ample and varied, offering a good selection of both sweet and savory options, including homemade dishes and quality pastries. Dinner options can include more elaborate prepared meals or quick, tasty bar food. While most guests enjoy the food, some have expressed that the buffet presentation could be improved, or that the variety was occasionally limited. A few guests also noted that some dishes were "basic" or that beverages were "brand-name" rather than premium.

Location & Accessibility
The hotel boasts a tranquil location that serves as an excellent strategic base for exploring the Cantabria region. It is conveniently situated approximately half an hour's drive from Santander and about a 30-minute walk to Suances, offering a balance between peaceful surroundings and access to nearby towns and attractions. Guests consistently mention the necessity of having a car to fully explore the area, as public transport options are limited. The availability of free outdoor parking on-site is a significant advantage, providing ease and convenience for those traveling with their own vehicle.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight their positive attitude and willingness to help with any request, contributing to a warm and family-like service experience. The team is commended for providing local recommendations for sightseeing and dining, making guests feel welcome and well-cared for. Many reviews specifically mention the staff's constant smiles and efficient service, from quick check-in to attentive assistance in the restaurant and throughout the hotel, ensuring a pleasant and memorable stay for all visitors.

Additional Information
Prospective guests should be aware that some individuals have reported difficulties when attempting to book stays using Smartbox vouchers, with recurring feedback indicating that the hotel frequently appears to be fully booked, even when trying to reserve several months in advance. While the hotel generally maintains a high standard of service and facilities, this specific booking method has been a source of frustration for a number of potential visitors. The hotel also implements COVID protocols to ensure guest safety and offers amenities like umbrellas in rooms, though these are less frequently mentioned.