Hotel Milan International

The hotel's signature feature is its strategic location near the airport and railway station, positioning it as a convenient stopover for transit travelers and budget-conscious guests seeking practicality. Its affordable rates and accessibility to key areas like the US visa consulate and BKC also make it a consideration for some business travelers. Guests often choose this hotel for its value for money and the cooperative attitude of some staff members. However, a significant number of reviews highlight concerns regarding noise levels and the overall condition of the property. To ensure a more comfortable stay, guests are advised to confirm the functionality of all in-room amenities immediately upon check-in and to consider requesting a room situated away from the direct flight path or railway line to mitigate potential disturbances.

Facilities & Amenities
Reviews indicate mixed experiences with the hotel's facilities. While some guests appreciate the presence of air conditioning and a small refrigerator in their rooms, others report issues with non-functional or poorly maintained units. The lift is a point of concern for many, described as scary, uncleaned, and sometimes not working, raising safety questions. The banquet hall is mentioned, but some guests found its air conditioning insufficient for the size of the space, leading to uncomfortable temperatures. Wi-Fi is available, though many guests found the connection to be unreliable or very slow, hindering their ability to stay connected. Overall, the general state of maintenance for these facilities appears to be a recurring issue for a number of guests.

Cleanliness & Room Comfort
While a few guests found the rooms clean and the beds comfortable, a significant number of reviews indicate widespread issues with cleanliness and pests. Many guests reported the presence of cockroaches, mosquitoes, and even bed bugs in their accommodations. The bathrooms are frequently described as unhygienic, dirty, and smelly, with concerns about mold on walls, torn bedsheets, and unclean towels. Noise levels are a major complaint, with constant airplane noise and train vibrations making it difficult for many to sleep. Furthermore, several in-room amenities, including AC, TV, and telephones, were often reported as non-functional. Basic provisions like towels, water bottles, and toiletries were frequently noted as missing or insufficient. Issues with flush water flow and dirty walls also contributed to a perception of poor maintenance and discomfort for many guests.

Dining & Food Quality
Feedback on dining options is largely consistent, with most guests noting the hotel lacks an in-house restaurant or dining facility. This means breakfast is either not available or is brought in from an outside vendor, which some guests found to be of varying quality. Many reviews explicitly state that no breakfast is provided, or that it is not included in the stay. Guests often had to order food from outside the premises, as room service for meals was either unavailable or very slow. While some guests found the nearby street food options convenient, the absence of a dedicated restaurant within the hotel was a significant drawback for many, impacting their overall convenience and dining experience.

Location & Accessibility
The hotel's location is a prominent feature, consistently highlighted for its proximity to the airport (both domestic and international terminals) and the railway station. This makes it particularly convenient for transit travelers and those needing quick access to transportation hubs. It is also noted for being close to the US visa consulate and BKC. However, this advantageous location comes with a significant drawback: constant airplane noise and train vibrations are frequently reported, making it very difficult for guests to sleep or rest. While some guests found the area to be safe and accessible to local amenities and street food, others described the immediate surroundings as not clean or even "worst." Parking facilities are available, which is a positive for guests traveling by car.

Staff & Service
Guest experiences with the staff and service are notably mixed. While some guests praised the staff for being cooperative, helpful, and polite, providing quick action in solving problems and offering best service, a significant number of reviews describe the staff as rude, uncooperative, and lacking in manners. Issues with slow room service and poor management of guest requests, such as parking assistance, were also reported. The check-in process was sometimes smooth, but other guests faced delays or issues with room readiness. Overall, the quality of service appears inconsistent, with some guests receiving attentive care while others felt their concerns were dismissed or ignored, leading to a frustrating experience.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. Some guests reported a "no couples friendly stay policy", which could be a significant factor for certain travelers. There were also mentions of a destination fee or concerns about the hotel "looting customers" by taking full payment upfront with a no refund policy. Guests also noted that the hotel does not issue receipts for payments, which can be problematic for record-keeping. An unusual observation was that some washrooms had glass walls with inadequate drapes, leading to privacy concerns. Additionally, guests should be aware that rewards program benefits were not explicitly mentioned or highlighted in the reviews.