Mobark Plaza

This hotel is a popular choice for budget travelers and young people seeking an affordable stay with reasonable proximity to the Haram, though its exact distance is a point of discussion among guests. Its signature feature lies in offering a cost-effective option for those prioritizing value, despite being perceived as somewhat distant by some. Guests frequently highlight the spacious rooms and the convenience of nearby shops and eateries. While it caters well to those who are comfortable with walking, it may not be the most suitable option for elderly individuals or those with mobility issues due to the walking distance involved. To enhance your stay, it is advisable to be prepared for potential walks to and from the Haram and to manage expectations regarding the hotel's shuttle bus service, which can be crowded.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, with a notable number of reviews expressing dissatisfaction with housekeeping services. Several guests reported that their rooms were not cleaned throughout their entire stay, or that they had to repeatedly request basic services like bin emptying and room cleaning. This suggests an inconsistency in the daily maintenance of rooms. However, some guests found their rooms to be clean and well-maintained upon arrival. Most guests agree that the rooms are spacious and offer ample space, which is a positive aspect. There were a few comments regarding the bathroom condition, with some finding them to be small or not up to standard, while others did not mention any issues. Overall, while room size is generally appreciated, the consistency of housekeeping appears to be a significant concern for many visitors.

Dining & Food Quality
Feedback regarding dining and food quality primarily centers on the breakfast service, which receives mixed reviews. Some guests described the breakfast as superb, indicating a high level of satisfaction with the offerings and variety provided. Conversely, other guests found the buffet breakfast to be merely decent or not entirely up to the standard expected for a hotel of its perceived star rating. This suggests that while the hotel does provide a breakfast option, its quality and variety might not consistently meet all guest expectations. There is no consistent feedback on other dining options within the hotel, with one review noting a discrepancy between advertised restaurants and actual availability. However, guests generally appreciate the easy access to various food options and takeaways located conveniently nearby, providing alternative dining choices.

Location & Accessibility
The hotel's location relative to the Haram is a frequently discussed topic among guests, with opinions varying from it being reasonably close to somewhat far, particularly for those with mobility challenges. While some guests consider it to be within a manageable walking distance, others note it is approximately 1-2 kilometers away. To bridge this distance, the hotel provides a free shuttle bus service to the Haram every half an hour. However, a recurring concern is the significant crowding on these buses, especially after prayer times, making it difficult to secure a seat. Additionally, some guests mentioned the shuttle bus drops off passengers at a point that still requires a considerable walk to the Haram entrance. Despite these points, the hotel's location is praised for its proximity to nearby shops and takeaways, offering convenient access to essentials and food options.

Staff & Service
Guest experiences with staff and service present a mixed picture. Some visitors commend the friendly staff for being helpful and accommodating, highlighting instances of positive interactions and a willingness to assist. These guests found the overall service to be good. However, a significant number of reviews indicate issues with staff responsiveness, particularly concerning reception and housekeeping. Guests reported difficulties in reaching these departments by phone, often having to visit in person to make requests or obtain basic items like toiletries. This suggests an inconsistency in service delivery and communication. While some staff members are praised for their demeanor, the hotel's overall responsiveness to guest needs, especially from reception and housekeeping, appears to be a point of frustration for many.