Motel One Madrid-Plaza de España

The hotel offers a prime location combined with a consistently welcoming atmosphere, making it a memorable choice for visitors. Its signature feature is its exceptional proximity to major attractions and public transport, which is frequently highlighted by guests. The hotel is ideal for sightseers and couples looking to explore the city on foot, as well as business travelers seeking convenience and comfort. Families also find the spacious rooms and helpful staff contribute to a pleasant stay. Guests consistently praise the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. To enhance your stay, consider requesting a room away from the street to minimize noise, and be aware that in-room coffee and tea facilities are not typically provided.

Facilities & Amenities
Guests frequently commend the hotel's inviting bar and lounge area, describing it as a pleasant space for relaxation and enjoying drinks. The Wi-Fi connectivity is generally reported as fast and reliable, allowing guests to stay connected effortlessly. While the hotel offers parking or a garage, some guests found access to be tricky, and noted that spaces are limited, which can be a consideration for those traveling by car. A notable point for many is the absence of in-room coffee and tea facilities, such as kettles or coffee makers, which some guests missed for an early start or personal convenience. However, the presence of a small fridge in the rooms is appreciated for keeping beverages cool. The hotel is also equipped with an elevator for easy access to all floors.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that rooms are impeccably maintained and appear modern and well-kept. The spacious rooms are a recurring positive, often exceeding expectations, and are complemented by comfortable beds and quality linens, ensuring a restful sleep. Many guests found the spacious bathrooms and good showers to be highlights. However, a significant number of reviews mention issues with noise levels. This includes considerable street noise, particularly from early morning bin lorries and late-night activity, as well as disturbances from hallway noise, such as doors slamming and cleaning staff. Some guests also reported hearing conversations or showers from adjacent rooms, which could impact sleep quality. Additionally, some guests experienced challenges with room temperature control, finding rooms too warm, especially when the air conditioning was set to a warm mode.

Dining & Food Quality
The breakfast offered at the hotel receives widespread positive feedback for its variety and food quality. Guests describe it as a good selection, fresh, and well-presented, with many considering it good value for money. The assortment includes both sweet and savory options, though some guests noted a lack of hot food items like scrambled eggs, and a limited variety for Asian preferences. While the hotel features a pleasant bar area for drinks, it does not offer a full restaurant for lunch or dinner, with food options generally limited to simple items like sandwiches.

Location & Accessibility
The hotel's central location is a major highlight for guests, placing it within easy walking distance of many popular attractions. It is notably close to Plaza España and Gran Vía, providing convenient access to shopping, dining, and entertainment. Guests appreciate being able to walk to the Royal Palace and other significant sights. The hotel also boasts excellent accessibility to public transport, with metro stations and bus stops very close by, making it easy to navigate the city. The surrounding area is well-served by numerous restaurants, cafes, and supermarkets, adding to the convenience for visitors. While parking is available, it is described as small and can be challenging to access.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and helpful demeanor. Guests frequently highlight their attentive service, describing them as professional, caring, and responsive to requests. The quick check-in and efficient check-out processes contribute to a smooth arrival and departure experience. Housekeeping is generally commended for maintaining high standards of cleanliness, though a few guests noted inconsistencies with replacing amenities or being noisy during morning cleaning. The staff's willingness to assist with luggage storage and provide local recommendations further enhances the guest experience, making many feel genuinely welcomed and well-cared for throughout their stay.

Additional Information
A recurring observation among guests is a distinct, often strong, room scent present in public areas and sometimes extending to the rooms. While some found it pleasant, others, particularly those sensitive to fragrances, reported it caused discomfort, including headaches or breathing issues. Many guests expressed a desire for in-room amenities such as kettles, coffee makers, or complimentary water bottles, noting their absence as a significant drawback. Some also mentioned the lack of an iron/ironing board in the rooms. Feedback on pillow comfort was mixed, with some finding them too flat. There were also occasional reports of minor bathroom fixtures issues, such as leaking sinks or loose towel racks. The hotel's room size is often noted as being larger than typical for similar brands, a positive legacy from its previous management.