Hotel Pico Sands

The hotel offers a serene escape, distinguished by its exceptional Rain Spa, where guests consistently find rejuvenation and relaxation through highly skilled massage therapists. Nestled amidst natural beauty with mountains, a lagoon, and a beach, it provides a tranquil environment ideal for unwinding. The property is particularly well-suited for families seeking a fun-filled getaway, offering numerous activities for all ages, and for couples looking for a peaceful and romantic retreat. Guests frequently commend the attentive and friendly staff who enhance the overall experience. To make the most of your stay, consider booking a spa treatment in advance due to its popularity, and be prepared to utilize the convenient shuttle service for easy access to various parts of the expansive resort.

Facilities & Amenities
The hotel provides a range of facilities designed for both relaxation and recreation. Guests appreciate the well-equipped gym and a dedicated playroom for children, ensuring entertainment for younger visitors. The inviting pool areas and direct access to a beautiful beach are major highlights, with many enjoying swimming and various water sports. A convenient free shuttle service operates throughout the resort, making it easy to navigate between the hotel, beach, and other activity zones. While Wi-Fi is available, some guests have noted it can be unreliable or slow. Additional amenities include ice machines and vending machines, contributing to guest convenience. The resort also boasts various sports facilities, such as basketball, badminton, and bowling, catering to active guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, providing a comfortable environment for their stay. The beds are often described as relaxing, with some guests noting their comfort and quality. While many appreciate the overall condition, some reviews indicate that the rooms appear older or dated, suggesting a need for renovation in certain areas. Specific in-room amenities like slippers and bathrobes are available but often require a request, which some guests find inconvenient. Some rooms offer amazing views of the lagoon or mountains, enhancing the experience. However, a few guests have reported issues such as bird droppings on balconies or a sulfur smell from bathrooms, and occasional noise from hallways or neighboring rooms.

Dining & Food Quality
Dining experiences at the hotel receive mixed feedback, though the breakfast buffet is frequently mentioned for its variety, offering a wide selection of options to start the day. While some guests find the food quality to be good, others describe it as average or not worth the cost, noting that some dishes can be overpriced. Specific dishes like kare-kare, sisig, and various pizzas receive positive mentions, while some desserts and other main courses are less favorably reviewed. Restaurants such as Lagoa and Reef Bar are popular choices, with many guests praising the attentive service provided by the restaurant staff. However, some report long waiting times for tables or food, especially during peak seasons, and occasional issues with order accuracy.

Location & Accessibility
The hotel is situated in a naturally beautiful and somewhat secluded location, surrounded by mountains and a lagoon, offering a peaceful retreat away from urban bustle. Its primary appeal lies in being a self-contained resort, meaning there are no external attractions or dining options within easy walking distance. Guests rely heavily on the efficient shuttle service provided by the hotel to move between the main hotel building, the beach, and other resort facilities. While the location offers stunning scenery and a sense of escape, its distance from major cities means a longer travel time for many visitors. Parking is available within the resort, accommodating guests who arrive by car, though specific details about its cost are not widely discussed.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the accommodating nature of the team, from front desk personnel to restaurant and spa staff. The check-in and check-out processes are generally described as smooth and efficient, though some guests have experienced longer waits during busy periods. Many reviews commend the staff's proactive approach in assisting with requests and ensuring a comfortable stay. The service provided by restaurant staff, in particular, is often singled out for its warmth and professionalism, contributing significantly to positive dining experiences. Overall, the dedication of the staff to providing excellent service is a recurring theme, making guests feel valued and well cared for.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel has a no cash policy, requiring all transactions to be made via card, which some guests found inconvenient, especially when issues with card processing occurred. There are reports of ongoing construction within the resort, which occasionally leads to noise or dust. While the hotel generally maintains cleanliness, some guests have noted issues with yellowish tap water in rooms or trash on the beach, particularly after high tides. The presence of jellyfish near the shore has also been mentioned, affecting swimming conditions at times. Additionally, certain areas or facilities within the resort, such as specific pool sections, are designated as member-only, limiting access for hotel guests.