Prince Waikiki

The hotel is highly regarded for its stunning ocean and harbor views, which are a signature feature from most rooms, making it a memorable stay for many. It is an ideal choice for couples seeking a romantic getaway, solo travelers looking for a peaceful retreat, and shoppers due to its convenient proximity to major retail centers. Guests consistently highlight the exceptional staff service, immaculate cleanliness, and spacious, comfortable rooms as key aspects of their positive experience. The location, slightly removed from the busiest parts of Waikiki, offers a quieter atmosphere while still providing easy access to attractions. To enhance your stay, consider utilizing the complimentary reusable water bottles and refill stations available throughout the property, and for the best vistas, inquire about rooms on higher floors.

Facilities & Amenities
Guests appreciate the hotel's well-maintained facilities, though some experiences vary. The pool area on the fifth floor is a popular spot, featuring an infinity pool with great views, a hot tub, and a bar with attentive staff. However, a significant number of guests were disappointed by the infinity pool being closed for maintenance during their stay, which was often not communicated beforehand. The fitness center is well-equipped, offering a good selection of machines and free weights, though some found it to be on the smaller side. The hotel provides free Wi-Fi and convenient ice machines on various floors. Most guests found the elevators efficient, while a few noted them as slow during peak times. A coffee shop and a small store in the lobby add to the convenience.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as spacious, modern, and well-appointed. The comfortable beds and high-quality linens contribute to a restful sleep, though a few guests found the pillows too soft. A standout feature for many are the floor-to-ceiling windows that often open, allowing for fresh air and unobstructed views. Rooms are equipped with automatic window shades, a coffee station, and luxurious robes and slippers. The bathrooms are particularly well-received, featuring spacious layouts, often with separate showers and bathtubs, and modern Japanese bidet toilets. While generally quiet, some guests occasionally noted minor street noise or sounds from neighboring rooms.

Dining & Food Quality
Dining options at the hotel generally receive positive feedback, with the 100 Sails Restaurant being a highlight. The breakfast buffet is frequently praised for its variety, including freshly made omelets, Asian options like miso soup, and Western fare. Many guests found the quality of the food to be excellent, and the Sunday brunch at 100 Sails is highly recommended, though some found the regular breakfast buffet to have limited variety. The club lounge offers a valuable dining experience with a selection of snacks, buffet items, and drinks throughout the day, including wine and beer. The lobby coffee shop, Honolulu Coffee Co., is popular for its coffee, matcha lattes, and acai bowls, despite sometimes having long lines. Room service is also available and generally well-regarded for its quality.

Location & Accessibility
The hotel's location is a significant draw for many guests, offering a quieter alternative to the bustling central Waikiki area. It is conveniently situated near the Ala Moana Center, a large shopping mall, and Ala Moana Beach Park, both within easy walking distance. This proximity makes it ideal for shopping, dining, and outdoor activities like jogging or swimming. While not directly on Waikiki Beach, the main strip is typically a 15-20 minute walk away, and public transportation options are readily available nearby. The hotel's position by the marina provides unique harbor views and easy access to boat excursions. Parking is available, with valet service being a common choice, though guests note it can be expensive.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend the bellmen, valet attendants, and housekeeping staff for their efficiency and warm demeanor. The check-in process is often described as quick and smooth, with staff going out of their way to accommodate requests like early check-in or luggage storage. Many guests highlight specific instances of staff providing excellent service, from offering local suggestions to assisting with special occasions. While the vast majority of feedback is positive, a few isolated comments mentioned long lines at the front desk or perceived inconsistencies in service, particularly regarding specific staff interactions. Overall, the dedication of the team significantly enhances the guest experience.

Additional Information
A highly appreciated feature is the hotel's provision of reusable water bottles and easily accessible water refill stations throughout the property, promoting sustainability and convenience. Many guests found the club lounge access to be an excellent value, offering a wide array of food and beverages that significantly reduced their dining expenses. However, a recurring point of disappointment for numerous visitors was the infinity pool closure for maintenance, which was often not disclosed prior to arrival. Guests should also be aware of the destination fee or resort fee, which some found to be high and not always clearly explained regarding the amenities it covers. The hotel also offers a pet-friendly policy, though finding suitable outdoor areas nearby can be a consideration for pet owners.