Privato Ortigas

The hotel is widely recognized for its exceptional value and the consistently attentive and friendly staff, which many guests highlight as a key reason for their return. Its convenient location in the Ortigas area, close to major attractions and business hubs, also stands out as a significant advantage. The hotel is well-suited for couples seeking a comfortable getaway, families looking for spacious accommodations, and business travelers needing easy access to the city's commercial centers. Staycationers and long-term guests also find the hotel a suitable and pleasant base. To enhance your stay, it is advisable to check the room condition upon check-in and be prepared for potential elevator wait times during peak hours. Requesting a room on a higher floor might also help mitigate street noise.

Facilities & Amenities
The hotel features a rooftop pool that offers a pleasant city view at night, often described as private and suitable for children. However, some guests found the pool to be small, shallow, or noted occasional issues with its cleanliness, including a "smelly" appearance or visible chlorine particles. A gym is available, but feedback is mixed, with some guests describing it as small, having outdated or deteriorated equipment, and sometimes lacking in cleanliness. The Wi-Fi connection is generally reported as stable and good, though some guests experienced slower speeds, particularly during evening hours. A common point of feedback concerns the elevators; with only two serving many floors, guests frequently experienced long wait times and slow service, especially during busy periods. Parking is generally well-regarded, with guests appreciating the ample and wide parking space, often noted as free, though some found it limited or tight.

Cleanliness & Room Comfort
Guest feedback on room condition and cleanliness is notably mixed. Many describe their rooms as clean, nice, spacious, and well-kept. However, a significant number of reviews indicate that some rooms appear old, torn, or worn, with issues such as dark interiors, a persistent moldy smell, dirty windows, or a general lack of basic fixtures. Some guests reported dirty sinks, dusty surfaces, or even the presence of cockroaches in the bathroom. While most guests find the beds comfortable and clean, ensuring a good night's sleep, others experienced rough bath towels and bed sheets, or noted stained linens and itchy beds. Some rooms are provided with only one pillow per guest, with additional pillows incurring a charge. Common in-room issues include malfunctioning fridges, inconsistent hot water in showers, loose faucets, and leaking air conditioning units. Noise levels are also a concern for some, with reports of street noise, traffic sounds, or banging sounds throughout the night, indicating that rooms may not be entirely soundproof.

Dining & Food Quality
Feedback on the hotel's breakfast offerings is varied. Many guests find the food superb and good, appreciating the convenience of a buffet breakfast. However, a recurring comment highlights the limited variety of food options, with some long-term guests finding the menu repetitive. Some noted that food items ran out quickly, requiring them to ask for replenishment, and a few felt the quality was not great or not worth the money. There is a desire among some guests for more international options, such as bacon, eggs, and butter. The hotel also has a restaurant on a lower floor, with food described as reasonably priced. A roof-deck restaurant/bar was mentioned by some guests as being closed, which was a disappointment for those hoping for a place to relax with drinks and enjoy the city view.

Location & Accessibility
The hotel's central location is a major draw, placing guests within walking distance of numerous malls, restaurants, coffee shops, fast-food establishments, and groceries. It is particularly convenient to Capitol Commons, Estancia Mall, and Pasig Commons, making it an ideal base for both leisure and business travelers in the Ortigas area. The hotel is accessible and situated along a main thoroughfare, providing easy access to public transport. However, its location on a busy street means guests should be prepared for heavy traffic, especially during peak hours, which can make securing a Grab car challenging. The availability of parking is a positive point for many, often described as ample and wide, and frequently noted as free for guests, though some found it to be limited or tight.

Staff & Service
The staff consistently receives high praise for being friendly, accommodating, attentive, helpful, and professional. Guests frequently highlight their warm welcome, prompt granting of requests, and overall excellent service. Security guards are also noted for being very helpful and attentive. The check-in and check-out processes are generally described as seamless and easy, though some guests experienced slow service or long waits during busy periods. Housekeeping staff are commended for their attentiveness and for keeping rooms clean, with some even going "above and beyond." Guests appreciate the room attendants and the security guards who assist with taxis. The hotel is noted for being pet-friendly and offering family-friendly service. Some guests also appreciated the option for in-house massage sessions and the hotel's flexibility with late check-out requests.

Additional Information
The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. There was some mixed information regarding a corkage fee for outside food, with some guests being informed of it while others observed guests bringing in outside food without apparent charge. The hotel also maintains a no smoking policy in rooms. Guests appreciate the presence of a water dispenser in the hallway, which helps reduce plastic waste. Some rooms are provided with slippers and toothbrushes. The hotel does not offer room service. Some guests noted the absence of a bar or Netflix on the in-room televisions. There were also comments about the lack of closet space in some rooms and the absence of air conditioning in the elevators.