Red Roof PLUS+ Boston - Framingham

The hotel offers a convenient and accessible option for travelers, with its signature feature being its direct proximity to a major highway and a popular coffee shop, making it an ideal stop for road trippers and those seeking an overnight stay. It generally appeals to budget travelers and pet owners due to its affordability and accommodating policies. Guests often find the accommodations basic but functional. While many appreciate the overall value, feedback on cleanliness and noise levels is notably mixed. To enhance your experience, it is advisable to confirm specific room amenities like a refrigerator or microwave upon booking, as these are not universally available. Additionally, requesting a room away from high-traffic areas or upper floors might help mitigate potential noise disturbances from other guests or outside activity, ensuring a more restful stay.

Facilities & Amenities
A recurring point of feedback regarding the hotel's facilities is the frequent absence of in-room refrigerators and microwaves, which many guests find inconvenient, though some specific room types or upgraded options do include them. The televisions in rooms sometimes present issues, with reports of them not working properly or offering limited channels. While Wi-Fi is available, its reliability can be inconsistent, with some guests experiencing frequent disconnections. Feedback on heating and air conditioning units is mixed, with some units reported as noisy or not fully functional. Other amenities like hairdryers and ironing boards are often not found in rooms, requiring guests to request them from the front desk. The lobby area is generally noted as clean, and vending machines are available for guest convenience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. While many describe their rooms as tidy and neat, a significant number of reviews highlight issues such as stained linens, hair on surfaces, dust, cobwebs, and unpleasant odors like smoke, pet, or urine. Bed comfort also receives mixed reviews; some guests find the beds comfortable, while others report them as hard, lumpy, or having noticeable springs. Noise levels are a frequent concern, stemming from neighboring rooms, outside traffic, and even occasional fire alarms, impacting sleep quality. Bathrooms often draw criticism for their condition, including mold around the tub, general uncleanliness, and unusually high sinks. Furthermore, the hotel's policy of housekeeping only twice a week is a common point of contention for guests expecting more frequent service.

Dining & Food Quality
A consistent theme across guest reviews is the absence of a complimentary breakfast service at the hotel, which many travelers note. While there isn't a dedicated on-site restaurant or extensive in-room dining menu, some guests mention the availability of coffee in the lobby or within their rooms, though the quality of this offering can vary. The hotel's proximity to various external restaurants and a popular Dunkin Donuts is frequently highlighted as a convenient alternative for guests seeking food and beverage options. Some guests appreciate the provision of a snack box in their rooms, offering a small convenience for quick bites. Overall, the hotel's dining provisions are minimal, relying heavily on nearby external establishments.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, situated directly off a major highway and offering excellent accessibility to the surrounding area. Guests appreciate its proximity to various shopping centers, a wide array of restaurants, and a convenient Dunkin Donuts right next door. Its strategic position also provides easy access to Boston and is particularly beneficial for those utilizing the Logan Express bus service. Parking is generally described as ample and convenient, often available directly in front of rooms. While the location is highly convenient for travel and amenities, some guests note that the area can be noisy due to traffic and other external factors, and walkability to certain dining options might not always feel safe.

Staff & Service
The staff at the hotel consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and professionalism. Specific individuals at the front desk are frequently commended for their warm reception and willingness to assist. The check-in process is often described as quick and efficient, contributing to a positive initial impression. However, some guests report less favorable experiences, including instances of unfriendly check-in staff and difficulties with deposit refunds, where guests claim to have been overcharged or not fully reimbursed. Despite these isolated issues, the overall sentiment regarding the hotel's service is positive, with staff efforts to accommodate requests and provide a welcoming atmosphere being a recurring theme in reviews.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, though some note challenges in finding suitable outdoor areas nearby. A notable operational detail is the housekeeping schedule, with rooms typically cleaned only twice a week, a point frequently mentioned by guests who might expect more frequent service. The deposit policy has been a source of frustration for some, with reports of discrepancies in the amount charged or delays in refunds, leading to unexpected financial issues. Guests have also observed the presence of long-term residents at the property, which contributes to a unique atmosphere and community feel for some, while others find it less appealing. Occasional police presence has been noted by some, leading to varied perceptions of safety. The provision of power strips with USB ports in rooms is a small but appreciated convenience for charging multiple devices.