Hotel Relief Sapporo Susukino

This hotel is highly regarded for its exceptional lounge services, offering complimentary drinks, soft-serve ice cream, and freshly baked goods, creating a welcoming and relaxing atmosphere for guests. Its prime location near the Susukino entertainment district and Nakajima Koen Station makes it an ideal choice for solo travelers and business travelers seeking convenience and accessibility. The hotel is also well-suited for manga enthusiasts due to its extensive library. Guests consistently highlight the hotel's cleanliness and the overall value it provides. To enhance your stay, consider requesting a non-smoking room if sensitive to odors, and be aware that the beds are generally firm, which may not suit all preferences.

Facilities & Amenities
The hotel boasts a highly praised lounge area, where guests can enjoy free soft-serve ice cream, a variety of drinks, and freshly baked bread and donuts during specific hours, making it a popular spot for relaxation and casual gatherings. An extensive manga library is also available for guests to enjoy, with books that can be taken to rooms. While a public bath is a noted feature, many guests were disappointed to find it under renovation or closed indefinitely during their stay. Other conveniences include coin laundry facilities with complimentary detergent, vending machines, and an amenity bar in the lobby where guests can pick up essential toiletries. However, some guests reported that the Wi-Fi speed can be inconsistent and slow, particularly during peak hours.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, despite some noting that the buildings are older. The room size is often described as compact but functional, especially for solo travelers. A recurring theme in reviews is the firmness of the beds, with many guests finding the mattresses to be exceptionally hard, which impacted their sleep quality; some compared them to sleeping on a board. While noise levels are generally reported as quiet, some guests occasionally heard sounds from adjacent rooms or drainage. Smoking rooms are available, but some non-smoking guests inadvertently booked them and found the cigarette smell pervasive. Rooms are equipped with convenient charging outlets near the bed, and water pressure in the bathrooms is typically strong, though some found the shower curtains too short, leading to water splashing.

Dining & Food Quality
The hotel's breakfast receives high praise for its variety and quality, particularly the freshly baked bread, which is a standout feature. Guests appreciate the selection of pastries, along with other items like sausages, hamburgers, eggs, and salads, all offered at a very reasonable cost. The coffee and daily changing soups, such as clam chowder, are also well-received. Beyond breakfast, the hotel's lounge provides complimentary baked goods, donuts, and soft-serve ice cream throughout the afternoon and evening, which many guests find to be an excellent value-added service. The soft-serve ice cream is frequently highlighted for its rich and delicious flavor.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for exploring the city. It is situated within easy walking distance of the Susukino entertainment district, offering numerous dining and nightlife options. The hotel is also very close to Nakajima Koen Station, providing easy access to the subway system, and is a short walk from Sapporo Station. Despite its proximity to bustling areas, the hotel is located on a quiet street next to a small river, offering a peaceful retreat. Convenience stores are readily available nearby. Parking is offered, though some guests noted it can be expensive or limited, and its availability should be confirmed in advance.

Staff & Service
Feedback regarding the staff and service is mixed. Many guests commend the friendly staff for their helpfulness and attentiveness, particularly highlighting their efforts to assist despite language barriers and their polite demeanor. The check-in process is generally described as quick and efficient. However, some guests reported encountering staff members who appeared unsmiling, indifferent, or unenthusiastic, leading to less welcoming interactions. The hotel offers an amenity bar in the lobby for guests to pick up needed items. An eco-plan is available, where guests can opt out of daily room cleaning in exchange for perks like a complimentary beverage, which is appreciated by many.

Additional Information
Guests should be aware that the public bath has been under renovation for an extended period, and its reopening date is uncertain, which has been a source of disappointment for many who booked specifically for this amenity. The hotel offers VOD (Video On Demand) access in rooms, with some guests noting a wide selection of content, including adult entertainment, available without additional charges. The hotel's eco-plan is a unique offering, allowing guests to receive a complimentary drink, such as a beer, by foregoing daily room cleaning. The hotel also provides a well-stocked manga library for guest enjoyment.