Sonesta ES Suites Andover Boston

This hotel is highly regarded for its spacious rooms and well-equipped kitchenettes, offering guests an apartment-like experience that makes it a memorable stay. It is an excellent choice for families seeking comfortable, roomy accommodations, business travelers needing extended stays near local offices, and pet owners who appreciate the welcoming policy. Guests consistently highlight the hotel's overall cleanliness and the comfort of its accommodations. While many praise the helpfulness of the staff, some experiences have been mixed. To enhance your visit, consider requesting a room on a higher floor if you are sensitive to noise or potential pet-related odors, and be aware that the pet-friendly policy means you might encounter animals throughout the property. The hotel's recent renovations contribute to its modern and fresh ambiance.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests enjoy the outdoor area, which features seating, a grill, and various lawn games like shuffleboard, tic-tac-toe, and cornhole, providing pleasant spaces for relaxation and recreation. A fitness center is available, equipped with new machines and a Peloton bike, catering to guests' exercise needs. While an outdoor pool is present and appreciated by some, several reviews indicate it was frequently closed or had maintenance issues, which disappointed guests, particularly those traveling with children. A laundry room is on-site, though some guests found the machines to be expensive or not fully functional. Free Wi-Fi is provided, but its reliability for video calls was occasionally a concern. A small shop in the lobby offers snacks and microwaveable items for purchase.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, noting that rooms, common areas, and the lobby are well-maintained. The spacious rooms and suites, including one and two-bedroom options, are a significant draw, offering ample space for relaxation. Most guests find the beds comfortable with quality linens, ensuring a restful sleep. The kitchenettes are a highlight, equipped with a full-size refrigerator, microwave, stovetop, dishwasher, and basic utensils, dishes, and pots and pans. However, some guests reported stains on pull-out couches and occasional missing items like sheets for the sofa bed or dish soap. Noise can be an issue, with mentions of a loud AC system, thin walls allowing sound from neighbors, and hallway noise. Some found the automatic lights in bathrooms and kitchenettes to be annoying at night, and there were isolated reports of unpleasant smells or ants in rooms.

Dining & Food Quality
The hotel provides a complimentary breakfast that is generally well-received, offering a convenient start to the day. The hot breakfast options typically include eggs, sausage, and a popular pancake machine, allowing guests to make fresh pancakes. While the breakfast variety is appreciated, with options like yogurt, cereals, breads, and muffins, some guests found the menu to be somewhat repetitive over longer stays or noted a lack of fresh fruit. The breakfast room is described as spacious and clean, with ample seating. However, the coffee quality received mixed reviews, and some found the breakfast hours to be too early on weekdays. A few guests expressed dissatisfaction with the quality of certain hot items, describing them as tasting artificial or unappetizing, and noted the use of disposable dishes and plastic glasses.

Location & Accessibility
The hotel is situated in a quiet suburban area, offering a peaceful environment away from city bustle. Its convenient location provides easy access to major highways, including I-93 and I-95, making it practical for guests traveling by car. The hotel is particularly well-suited for business travelers due to its proximity to numerous corporate offices. While it is a bit distant from the Boston city center, it serves as a good base for exploring nearby attractions like Salem and Canobie Lake Park. Plenty of parking is available on-site, which is a significant convenience for guests. However, some guests were surprised by an unexpected parking fee. The surrounding area offers some amenities like gas stations and restaurants, though dining options directly adjacent to the business park are limited. Some guests also noted that the hotel can be difficult to find at night due to a lack of clear road signs.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and welcoming demeanor, with many guests highlighting the helpfulness and attentiveness of the front desk team. Specific instances of staff going above and beyond to assist with booking issues, accommodate requests, and show understanding during difficult situations are frequently mentioned. The check-in process is often described as quick and efficient. However, feedback on service is mixed, with some guests reporting negative interactions with certain staff members, describing them as rude or lacking in customer service. There are recurring concerns regarding housekeeping services, with some guests experiencing infrequent room cleaning for longer stays, rooms not being serviced as expected, or staff entering rooms without proper notification. Additionally, some guests reported issues with billing and deposits, including unrefunded incidentals or unexpected charges.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some noted challenges finding suitable outdoor areas for pets or occasional pet-related odors in hallways. As an extended-stay hotel, it operates on a specific housekeeping schedule, typically offering full cleaning only once every seven days, which guests on longer stays should be aware of. Some guests reported unexpected parking fees or issues with incidentals not being refunded. The laundry room is available, but some found the machines to be expensive or not fully functional. Guests should note that dish soap is not consistently provided in the kitchenettes, and there are no smart TVs for streaming services. Some suites lack locks on bedroom doors, and automatic sensor lights in bathrooms and kitchenettes can be inconvenient at night. The hotel has undergone recent renovations, which contribute to its modern appearance.