Sudima Queenstown Five Mile

The hotel offers a modern and comfortable retreat, distinguished by its unparalleled convenience within the Five Mile shopping complex, providing direct access to a variety of shops, restaurants, and a supermarket. This makes it an ideal choice for families seeking easy access to amenities and entertainment for children, transit travelers due to its close proximity to the airport, and sightseers or business travelers who appreciate a quieter base away from the central city bustle while still having easy access to attractions. Guests consistently highlight the hotel's newness, exceptional cleanliness, and the genuinely friendly and accommodating staff. To enhance your stay, consider requesting a room with a stunning mountain view for breathtaking vistas, and take full advantage of the ample free parking and the convenient public bus service right outside the door for effortless travel to downtown.

Facilities & Amenities
Guests find the hotel's facilities to be modern and well-equipped, contributing significantly to a comfortable stay. The rooms are consistently described as spacious and thoughtfully designed, featuring Chromecast and Alexa for entertainment, which are particularly popular with families. While there isn't an on-site gym, guests benefit from complimentary 24/7 access to a major fitness center, Flex Fitness, located just across the street, requiring a key card from the front desk. Free Wi-Fi is readily available and praised for its reliability. The hotel also provides a dedicated drying room for ski equipment, a valuable amenity for winter sports enthusiasts. Parking is ample and free, shared with the adjacent shopping center, though some guests noted it can be a bit tricky to navigate or perceived as less secure than dedicated hotel parking. A kids club or playroom is available, offering entertainment for younger guests, though some feedback suggested it could benefit from better maintenance.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and overall room comfort. Guests frequently commend the comfortable beds, often described as soft and luxurious, with many appreciating the availability of a pillow menu to suit individual preferences, though a few found the beds too soft or the pillows too large. Rooms are generally quiet and soundproof, effectively minimizing noise from the airport or surrounding areas, ensuring a restful night's sleep. However, some guests on lower floors or near busy areas occasionally noted minor street noise or sounds from adjacent rooms. The bathrooms are modern, spacious, and clean, featuring excellent rain showers with good water pressure and hot water. Thoughtful in-room amenities include an iron and ironing board, a coffee machine, and for families, a baby bath tub and toy, enhancing the guest experience. Some minor issues reported included a broken tap handle or a door that didn't close properly.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast buffet, which many guests describe as excellent and one of the best they've experienced. It offers a wide variety of choices, including options for smoothie lovers, a traditional Kiwi breakfast, and healthy selections, with some guests highlighting the fun waffle maker and fresh juice machine. While most found the food quality good, some noted that hot dishes could be lukewarm and barista coffee was an extra charge. The on-site restaurant, Podium, is frequently praised for its pleasant atmosphere, good food, and attentive service, though a few guests found the prices on the higher side or experienced inconsistent service, such as forgotten orders. Room service is available 24 hours, providing convenience, though some guests found it to be expensive.

Location & Accessibility
The hotel's location is a significant draw, offering a convenient base away from the central Queenstown bustle. It is exceptionally close to the airport, typically a 5 to 10-minute drive, and even walkable for those with light luggage. Situated directly within the Five Mile shopping complex, guests have immediate access to a large supermarket, various restaurants, cafes, and retail stores like Kmart, making it incredibly convenient for daily needs and dining. While not in the city center, downtown Queenstown is easily accessible via a short 10 to 20-minute drive, taxi, or a convenient public bus stop located right outside the hotel. The ample free parking, shared with the shopping center, is a major advantage for guests with vehicles, and the location serves as an excellent starting point for exploring nearby attractions such as The Remarkables, Arrowtown, and Wanaka.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the warm welcome, efficient check-in and check-out processes, and the staff's willingness to go above and beyond, such as offering complimentary room upgrades for special occasions like honeymoons or birthdays. Specific examples of excellent service include assisting with taxi bookings, providing luggage storage, and even returning forgotten passports. While most feedback on housekeeping is positive, describing rooms as well-serviced, some guests noted inconsistencies, such as uncleaned floors or unemptied bins on certain days. The team is generally responsive to requests, though a few guests observed that some newer staff members might still be in training. Overall, the dedication to providing attentive service significantly enhances the guest experience.

Additional Information
This hotel is notably new and modern, contributing to its fresh and well-maintained appearance. Guests should be aware that while rooms are well-equipped, they typically do not include a microwave or cutlery, which some families found inconvenient. The hotel operates a credit card hold for incidentals, which some guests reported took longer than expected to be released after check-out. For families, the hotel offers thoughtful baby amenities like a bath tub and toy, and a kids club for entertainment. Winter sports enthusiasts will appreciate the dedicated ski drying room. While generally quiet, one guest noted significant noise from other guests during a specific festival, suggesting a potential need for clearer noise policies during peak times. The hotel also features a spa offering treatments, which some guests enjoyed.