Hotel Supreme

This hotel is primarily recognized as a significant venue for events and conventions, making it a suitable choice for groups and event attendees. While some guests appreciate its reasonable pricing, many highlight the hotel's considerable age and the urgent need for renovation across its facilities. The staff generally receives praise for their friendliness and helpfulness, though some guests reported negative interactions with front desk personnel. Cleanliness is a frequently raised concern, with many reviews pointing to issues within rooms and bathrooms. For travelers considering a stay, it is highly advisable to manage expectations regarding the hotel's condition and, if possible, request accommodation in the newer building to potentially mitigate some of the reported issues.

Facilities & Amenities
The hotel's Wi-Fi connectivity is a consistent point of dissatisfaction among guests, with many reporting it to be unreliable, weak, or completely non-functional in rooms, forcing reliance on cellular data. While some areas offer free parking, guests in the older building frequently note the absence of an elevator, requiring them to use stairs, which can be challenging. The swimming pool receives mixed feedback, with some finding it unappealing or closed, while others enjoyed it when available. Many rooms in the older section lack air conditioning, relying instead on fans, which can be insufficient. Guests also frequently mention the absence of basic amenities such as complimentary water, slippers, hair dryers, and irons, with some services incurring additional fees.

Cleanliness & Room Comfort
The cleanliness and room condition are major recurring issues, particularly in the older sections of the hotel. Guests frequently describe carpets as dirty, stained, and smelly, and report finding mold in bathrooms. Many reviews mention stained sheets and old linens, with some guests even resorting to purchasing their own. While some found the beds comfortable, others complained about flat or uncomfortable pillows. Bathrooms are often cited as being in poor repair, lacking basic features like bidets, shower curtains, or anti-skid strips, and experiencing issues with hot water availability or inconsistent temperatures. Noise levels from traffic or other guests are also a common complaint, impacting sleep quality due to thin walls.

Dining & Food Quality
Feedback on dining and food quality is quite mixed, leaning towards disappointment for many. The complimentary breakfast is often described as basic, with limited options, not served buffet-style, and sometimes having an unpleasant aftertaste. Some guests found the breakfast mediocre, while others appreciated the garlic rice and scrambled eggs. The overall food quality for other meals, particularly for events, received strong criticism for being overly salty or unappetizing. However, a few guests did praise specific dishes like beef tapa or beef curry. Room service for breakfast was noted to be inconsistent, with some guests being told it was only available for seniors or those with disabilities.

Location & Accessibility
The hotel's location is a point of contention, often described as being "far from the center" or "closer to La Trinidad" rather than the main city attractions like Burnham Park. While it is near Bell Church, guests often need to rely on jeepneys or taxis to reach popular tourist spots, which can be a 10-15 minute ride. Some guests found public transportation accessible and affordable, while others noted difficulties in hailing rides, especially during peak times. The hotel's position along a busy highway also raises concerns about accessibility for drop-offs and pick-ups, with some guests feeling exposed to traffic hazards due to the lack of a dedicated slip lane.

Staff & Service
The staff receives highly mixed reviews, with many guests praising their friendliness, helpfulness, and accommodating nature, particularly the housekeeping and security teams. However, a significant number of guests reported negative experiences with front desk staff, describing them as rude, dismissive, or unhelpful, especially regarding early check-in requests or room issues. The check-in process was sometimes problematic, with rooms not being ready on time or keycards expiring prematurely. While some guests experienced efficient room service, others found it inconsistent or restrictive. Overall, while individual staff members often made a positive impression, the general customer service experience was inconsistent, with some guests feeling unheard or poorly treated by management.

Additional Information
Guests should be aware that the hotel comprises an old building and a newer Convention Plaza building, with the older section consistently receiving more negative feedback regarding its condition and amenities. There are reports of the hotel double-booking events, which has led to significant inconvenience and dissatisfaction for guests, particularly during important personal celebrations. Some guests have also encountered unexpected extra guest fees or administrative charges for cancellations, leading to disputes. The hotel's policies regarding amenities like air conditioning and irons often involve additional charges, which can be a surprise to guests.