Swissôtel Clark Philippines

The hotel offers a truly luxurious urban escape, consistently praised for its spacious and well-appointed rooms and the exceptional service provided by its staff. Its elegant ambiance and commitment to guest satisfaction make it an ideal choice for families seeking comfortable accommodations and kid-friendly amenities, couples looking for a romantic and relaxing getaway, and business travelers who appreciate modern facilities and attentive service. Leisure travelers will also find the hotel a perfect base for relaxation and culinary delights. To enhance your stay, consider exploring the benefits of loyalty programs for potential room upgrades, and be prepared for possible check-in delays during peak periods.

Facilities & Amenities
Guests frequently commend the hotel's impressive pool area, featuring an infinity edge with stunning mountain views, various depths, and comfortable cabanas and lounge chairs, though it can get busy with families. The gym is noted for being open 24 hours with more than basic free weights, providing a good workout space despite some finding it a little small. Wi-Fi connectivity is consistently described as fast and reliable throughout the property. The executive lounge is a significant highlight, offering an expansive space with excellent food and drinks, attentive staff, and a vibrant atmosphere, often serving as a convenient dinner option. In-room amenities like Nespresso machines are appreciated, while some guests experienced difficulties with the surfing functions of the smart TVs. The hotel also features a relaxing spa and a well-maintained casino that is notably free of cigarette smoke.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and the overall comfort of its accommodations. Rooms are described as spacious, modern, and well-designed, providing a luxurious and relaxing atmosphere. Guests frequently highlight the extremely comfortable beds with plush bedding and soft pillows, ensuring a restful sleep. The bathrooms are also a standout feature, being spacious and modern with generous rain showers, dedicated toiletry spaces, and in some cases, smart toilets and soaking tubs with views. While most rooms offer beautiful mountain or pool views, some guests noted minor issues with noise levels from outside or occasional construction. Amenities like automatic blackout shades and ample power outlets further enhance the in-room experience.

Dining & Food Quality
The breakfast buffet at the Markt restaurant is a major highlight, consistently described as massive, top-notch, and offering a wide variety of international cuisines and delicious options. Guests appreciate the extensive selection, though some noted that the juices were not to their taste and coffee/mocha service could sometimes be slow. Beyond breakfast, the hotel features several other restaurants like Spice and Ristorante di Verona, which receive positive feedback for their food quality. Room service is praised for being professional, polite, and fast. The food and drinks offered in the executive lounge are also highly rated and considered well worth the expense. However, some guests experienced inconsistent enforcement of the dress code at breakfast, leading to confusion.

Location & Accessibility
The hotel boasts a highly convenient location, being close to the airport and directly connected to a mall, offering easy access to shopping, dining, and entertainment options. It is also well-situated near other major attractions and transit points within the tranquil Clark zone. Parking is available and free for guests, though the basement parking access can be inconvenient, requiring guests to exit the building and re-enter through the main lobby, which can be challenging with luggage or for those with mobility issues. Airport transfers are generally seamless, with helpful drivers ensuring a smooth journey. While the immediate area offers many conveniences, some guests noted that the broader Clark area has limited activities beyond the hotel's offerings and the casino.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentive service, creating a welcoming and genuinely caring atmosphere for guests. While the check-in process can sometimes be slow during busy periods, the front desk staff are generally excellent and accommodating. Housekeeping is frequently highlighted for its exceptional service, ensuring rooms are spotless, well-maintained, and promptly restocked. The lounge staff are particularly commended for their professionalism, attentiveness, and ability to remember guest preferences, enhancing the overall experience. Although some guests reported mixed experiences with the bell staff, many found them helpful. The hotel is also noted for its willingness to accommodate special requests, such as room upgrades and late check-out, contributing to a positive stay.

Additional Information
Guests frequently appreciate the recognition of their loyalty status, such as Accor ALL, which often leads to welcome amenities and room upgrades. The hotel excels in celebrating special occasions like anniversaries and birthdays, often surprising guests with thoughtful treats and personalized greetings. While the hotel lobby is noted for its pleasant, distinctive scent, some guests found the access from the basement parking to the main lobby inconvenient, requiring an outdoor walk. Some guests also reported difficulties utilizing the surfing functions of the smart TVs in their rooms. Furthermore, there were instances where guests with mobility challenges experienced issues with wheelchair accessibility and staff understanding of their specific needs upon arrival.