Tマークシティホテル札幌大通

The hotel offers a memorable stay, with its Japanese-style rooms standing out as a signature feature, providing a unique and often more spacious experience that many guests appreciate. It consistently receives praise for its overall cleanliness, the comfort of its beds, and the quality of its breakfast offerings. Its prime location near popular shopping streets and parks makes it an excellent choice for sightseers and couples looking to explore the city with ease. Families also find the hotel well-suited to their needs, benefiting from the option of larger room configurations and the attentive service provided by the staff. To enhance your stay, consider booking one of the Japanese-style rooms for additional space, and be mindful that while centrally located, the nearest subway stations require a short walk, which can be a consideration during winter months.

Facilities & Amenities
Many guests appreciate the convenience of an in-room Nespresso machine, providing a welcome touch for coffee lovers. Free Wi-Fi is generally reliable, allowing guests to stay connected. A shared microwave is available on the first level for guest use. However, a common point of feedback is the absence of coin laundry facilities on-site, which some travelers find inconvenient for longer stays. The elevators can be small and lead to long wait times, especially when large groups are checking in or out, and there is no option for stair access. Guests can also pick up various toiletries from the lobby as needed. Some visitors noted minor issues with the heating system, finding it inconsistent. Additionally, the hotel does not feature an onsen (hot spring bath), and there is no safe available within the rooms for valuables.

Cleanliness & Room Comfort
Most guests commend the overall cleanliness of the rooms, often describing them as well-maintained and modern. The beds are consistently praised for their comfort, ensuring a restful night's sleep, and many appreciate the spacious bathrooms with strong water pressure, which are also noted as easy for children to use. However, some guests found the standard double rooms to be quite small, making it challenging to open multiple large suitcases simultaneously. A recurring concern for several visitors was the presence of dust on surfaces like remote controls and behind televisions, and more significantly, mold found in areas such as the toilet, shower, and sink overflows. Some guests also mentioned that the pillows were a bit hard for their preference. While generally quiet at night, a few reviews noted occasional noise from neighboring rooms or the hallway.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim from guests, frequently described as excellent and delicious. The buffet offers a wide and varied selection, including popular Japanese dishes, some Western options, and local specialties such as soup curry, Hokkaido breads, and even pistachio ice cream. Many appreciate the quality and freshness of the food, highlighting it as a significant positive aspect of their stay. However, some guests noted that the restaurant area can feel small, leading to queues and wait times, particularly during peak hours. A few visitors also felt rushed by staff towards the end of the breakfast service, especially when dining with young children, which slightly detracted from their enjoyment of the meal.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of major attractions. It is particularly close to the vibrant Tanukikoji shopping street and the scenic Odori Park, making it ideal for exploring shops, restaurants, and bars. Guests appreciate the convenience of having a convenience store and a small supermarket nearby for daily needs. However, the hotel's proximity to subway stations and the main JR Sapporo Station is a frequent point of discussion, with many noting a walk of 10 to 20 minutes, which can be burdensome, especially during winter with snow and ice. An airport shuttle stop is conveniently located nearby. While parking is available, guests should be aware that it can be expensive and often limited, with no private parking on-site.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their polite and attentive demeanor. Visitors frequently commend the quick check-in and check-out processes, contributing to a smooth arrival and departure experience. The staff are also noted for their willingness to assist with various requests, such as storing luggage before check-in or after check-out, ordering taxis, and even receiving packages for guests. While many appreciate the staff's efforts to communicate, some guests noted that English fluency varied among team members. Feedback on housekeeping and towel exchange was mixed; while some received daily service, others mentioned a policy of cleaning every four days or requiring guests to specifically request towel replacements, which occasionally led to minor inconveniences.

Additional Information
A notable point for travelers is the absence of coin laundry facilities within the hotel, requiring guests to seek out laundromats off-site, which can be inconvenient, especially in winter. A significant concern raised by multiple guests is the pervasive smell of smoke in common areas like the lobby and elevators, and occasionally even in rooms, despite clear "no smoking" signs. This issue negatively impacted the experience for non-smoking guests. For enhanced security, the hotel utilizes a card key system for both room access and elevator operation. Guests can also conveniently pick up various toiletries from a selection available in the lobby. It's worth noting that rooms do not include a safe for valuables, and the standard cleaning policy involves service every four days, with towel exchanges needing to be specifically requested.