Positive Reviews
positive:
Location, location, location
Many guests choose the Holiday Inn Boston-Brookline for its proximity to the area's numerous hospitals, including Dana-Farber Cancer Institute, Beth Israel Deaconess Medical Center, and Boston Children's Hospital. The hotel provides a free shuttle to and from the hospital area, and the drivers have received many positive reviews for their their friendly and considerate service. The hotel is also right across the street from the Green Line T, providing easy access to all the delights of Boston city center. There are also several well-reviewed restaurants within walking distance.
positive:
Clean, comfortable rooms and a pool
The rooms are generally described as clean and well maintained, with comfortable, traditional furnishings. Kids love the pool and the life-size chess set.
positive:
Cheerful, professional staff
Guests give high marks to the front desk staff for their friendly and professional service, often noting that they go "above and beyond" to make their stay as comfortable and stress-free as possible.
Negative Reviews
negative:
Rooms without a view
While some guests are disappointed that their window does not offer a particularly attractive view, others find that they do not have an exterior window at all, only a window onto the atrium, and note that the room can be a little dark with the curtains drawn for privacy from passing guests.
negative:
Tiny bathrooms..
Several guests describe the bathrooms as "tiny", or note that the toilets are unusually low to the ground. A few others discovered housekeeping or maintenance oversights in this area.
negative:
Parking isn't free
While free street parking is available, the hotel offers an indoor parking garage for which there is a nightly charge. Several guests who felt obliged to park there were taken aback by the nightly rate.