The Sebel Sydney Martin Place

This hotel offers a highly central location in Sydney, making it an excellent base for exploring the city's attractions and accessing key transport hubs. A standout feature for many guests is the inclusion of a kitchenette with a microwave in the rooms, providing convenience for longer stays or those preferring to dine in. Guests consistently praise the hotel's overall cleanliness and the comfort of its beds, ensuring a restful experience. The staff are frequently highlighted for their friendly and helpful demeanor, contributing positively to guest stays. This hotel is particularly well-suited for business travelers due to its amenities and proximity to the legal precinct, sightseers and theatre-goers who appreciate easy access to attractions, and individuals visiting the Sydney Eye Hospital. For a smoother arrival, especially with heavy luggage, be aware of the main entrance stairs and consider using the alternative accessible entrance. Utilizing the nearby train stations offers convenient access to the airport and other parts of the city.

Facilities & Amenities
Guests frequently commend the practical kitchenette found in many rooms, equipped with a microwave, sink, cutlery, and crockery, which proves highly convenient for preparing light meals. The presence of a Nespresso machine and kettle is also widely appreciated for in-room beverages. While the hotel does not feature an on-site pool or gym, it thoughtfully provides free access to a commercial gym located on the same block, and offers packages for a nearby Olympic sized pool, allowing guests to maintain their fitness routines. Free Wi-Fi is available, though some guests reported it could be slow or insecure at times. Other notable amenities include Chromecast on the TV for entertainment, and convenient laundry facilities located on the hotel floors. Some rooms also include robes for added comfort.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests finding their rooms well-maintained and tidy upon arrival. The beds are consistently praised for being comfortable, often described as large, soft, and ensuring a restful night's sleep. Rooms are frequently noted for their modern decor and pleasant ambiance, with some appreciating the spaciousness and good lighting. However, noise levels are a recurring concern for some guests, with complaints about thin walls allowing sounds from adjacent rooms, including conversations and coughing, to be easily heard. Some also experienced street noise or bothersome air conditioner noise from external building units. While bathrooms are generally clean, a few guests mentioned minor issues such as mould in grout or dirty tiles, and some found the shower head weak or the shower design inconvenient. Blackout shades are a welcome feature for many.

Dining & Food Quality
Most guests note the absence of an on-site restaurant or cafe within the hotel itself. Instead, breakfast is typically offered via a voucher for a nearby partner cafe, which receives mixed feedback. Many guests found the breakfast options at these external cafes to be limited, and some felt the value was not commensurate with the cost, occasionally incurring extra charges for items like coffee or juice. Some reported that the partner cafes could be very busy or have limited seating, especially on weekends or public holidays. While there is no traditional room service dinner menu, the hotel facilitates ordering from nearby eateries, with some guests appreciating the convenience of having meals delivered to their room. The minibar is available, but some found its pricing to be quite expensive.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous Sydney attractions, including the Botanical Gardens, Opera House, Hyde Park, and Pitt Street Mall. Its proximity to key public transport hubs like Martin Place train station and St James station (providing direct airport access) makes navigating the city exceptionally convenient. The hotel is also particularly well-situated for those visiting the Sydney Eye Hospital or attending performances at the Theatre Royal. While the location is generally praised for being quiet despite its central position, some guests noted that the main entrance has stairs, posing a challenge for those with heavy luggage or wheelchair access. An alternative accessible entrance on Elizabeth Street is available, though it requires prior arrangement. Parking is available nearby, but guests frequently mention its high cost and potential issues with weekend lift access in the associated car park.

Staff & Service
The staff at the hotel generally receive high praise for their friendly and helpful demeanor, with many guests highlighting their professionalism and willingness to assist with various requests. The check-in and check-out processes are often described as efficient and quick. Guests appreciate the attentive service provided, including instances of early check-in being accommodated and special recognition for loyalty program members. However, feedback on housekeeping is mixed; while some found it satisfactory, others reported inconsistencies such as rooms not being cleaned daily, towels not being replaced, or basic amenities not being restocked. Some guests also experienced issues with staff responsiveness, particularly regarding requests for receipts or clarification on hotel policies. A few isolated incidents of less welcoming or unhelpful interactions were also mentioned, particularly concerning inflexible cancellation policies or confusion regarding breakfast arrangements.

Additional Information
A significant point of concern for some guests is the hotel's inflexible cancellation policy, with reports of full charges being applied even when changes are necessitated by unforeseen circumstances. Guests should also be aware of potential issues with minibar charges post-checkout, as some reported being billed for items they did not consume, requiring follow-up to resolve. While the hotel is generally quiet, some reviews mention persistent noise from external air conditioning units belonging to the building, which can be particularly noticeable at night. There were also isolated but highly frustrating instances of the hotel cancelling confirmed bookings on the day of arrival, leading to significant inconvenience for guests. The hotel offers laundry facilities on guest floors, which is a convenient amenity for longer stays.