The William Inglis Mgallery

This hotel offers a memorable stay, distinguished by its strong equestrian theme and direct proximity to Warwick Farm Racecourse, making it a unique destination. Its signature feature is the ability to observe racehorses training from many rooms and the rooftop pool, creating a captivating experience. Guests consistently praise the hotel's spacious and comfortable rooms, along with the exceptionally friendly and attentive staff. The tranquil atmosphere makes it an ideal choice for couples seeking a quiet getaway, business travelers attending conferences, and event attendees celebrating special occasions like weddings. For horse racing enthusiasts, the themed decor and views are particularly appealing. To enhance your stay, be aware that some bathrooms lack full privacy, and while dining receives mixed reviews, the overall service is highly regarded.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and convenience. The rooftop pool is a significant highlight, offering stunning views of the racecourse and stables, often described as a perfect spot to unwind with available cabanas. While some guests appreciate the well-equipped fitness center, others note that the equipment can feel outdated. Free Wi-Fi is available, though some found the network name confusing. The hotel features a cafe for coffee and light bites, and a bar, though both are occasionally unstaffed or have limited operating hours. A recurring issue noted by guests is that the mini-fridges in rooms often do not cool effectively, which can be inconvenient for storing beverages or food.

Cleanliness & Room Comfort
Guests generally find the rooms to be beautifully designed, spacious, and spotlessly clean, contributing to a pleasant stay. The beds are consistently highlighted as exceptionally comfortable, ensuring a restful night's sleep. Many rooms offer quiet environments, providing a peaceful retreat. However, a significant and frequently mentioned concern is the bathroom design, which often lacks privacy. With frosted glass doors for the toilet and shower, and no full door separating the bathroom from the main room, guests report a lack of seclusion, with sounds and smells easily carrying into the sleeping area. Some also noted minor issues like mold in shower corners or dirty drains, and a general simplicity in bathroom design.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The main restaurant, Newmarket, receives high praise from many guests for its excellent food quality and attentive service, with some describing meals as delicious and perfectly prepared. However, a notable number of guests find the food to be overpriced and the portions small, particularly for room service, which some describe as average or limited in variety. Breakfast is generally well-regarded, offering a good buffet selection with made-to-order eggs and barista coffee, though some consider it expensive. While the bar staff are often commended, the bar itself can have inconsistent staffing or limited hours, impacting guest access to drinks outside of restaurant hours.

Location & Accessibility
The hotel's location is a defining feature, situated directly on Warwick Farm Racecourse, offering unique views of the track and stables. This makes it exceptionally convenient for guests attending equestrian events or those who appreciate the peaceful and quiet atmosphere away from the city's hustle. However, its isolated setting means there are no external dining or entertainment options within walking distance, requiring guests to rely on the hotel's facilities or drive elsewhere. While free, open-air parking is ample and secure, some guests noted that access from the car park to the hotel entrance involves stairs and a heavy manual door, which can pose challenges for mobility.

Staff & Service
The hotel's staff consistently receive overwhelming praise, frequently described as friendly, helpful, accommodating, and professional. Guests highlight their attentiveness and willingness to go above and beyond, contributing significantly to a positive experience. The check-in process is generally efficient and quick, though some minor issues with room readiness or key cards have been reported. The team managing events, such as weddings and conferences, is particularly commended for their coordination and high-quality service. While most interactions are positive, a few guests experienced a lack of follow-through on maintenance requests, such as issues with in-room fridges, despite multiple reports to the front desk.

Additional Information
The hotel's strong equestrian theme is evident throughout, from the decor to the naming of rooms after famous racehorses, providing a unique and immersive experience. Guests who are members of the rewards program sometimes receive benefits like room upgrades and early check-in, though consistency can vary. Some guests noted the absence of complimentary bottled water and slippers in rooms, which they expected from a hotel of this caliber. The hotel is a popular and well-regarded venue for events, including weddings and conferences, with dedicated staff ensuring smooth operations. However, one guest reported an unexpected power outage during a significant event, causing disruption.