Hotel Urpi

The hotel offers a blend of modern comfort and traditional charm, with many guests appreciating its renovated rooms and the inviting rooftop pool and bar. Its central location is a significant draw, placing guests conveniently close to local attractions and transport links. While many guests commend the hotel's overall cleanliness and the friendly staff, some experiences highlight inconsistencies in room comfort and service. The hotel is well-suited for business travelers seeking a convenient base, sightseers exploring the city, couples looking for a relaxing getaway with a nice rooftop ambiance, and families who can benefit from the spacious accommodations and pool access. To ensure a more comfortable stay, it is advisable to inquire about room location to minimize potential noise and confirm the functionality of in-room amenities like air conditioning upon arrival.

Facilities & Amenities
The hotel features a popular rooftop pool and an accompanying bar, which are frequently highlighted as attractive amenities for relaxation and socializing. However, some guests note that the pool can be small, shallow, and prone to overcrowding, especially with children, and its closing time is often early. There is also a convenient cafe and bar located on the ground floor, offering a comfortable space for drinks and light meals. While parking is available on-site, it comes at an additional cost, and some guests have reported issues with its accessibility after midnight or unpleasant odors. In-room amenities are sometimes lacking, with several reviews mentioning the absence of a fridge, kettle, or functional safe. WiFi connectivity has also been a point of concern for some visitors.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many appreciating the recent renovations that have updated the decor and bathrooms. However, bed comfort receives mixed feedback, with numerous complaints about uncomfortable beds where springs felt or hard mattresses caused discomfort, along with inadequate pillows. Noise is a significant issue for many, stemming from street noise, the ground-floor restaurant, neighboring rooms due to poor soundproofing, and even internal plumbing or construction sounds. Issues with AC functionality, often only providing heat during warmer seasons, are also reported. Other concerns include the absence of complimentary in-room water, problems with door locks, water leaks in bathrooms, and occasional reports of dirty spots or even bugs in rooms.

Dining & Food Quality
The hotel's restaurant and cafe generally receive positive remarks for their quality and value, with many guests enjoying the meals offered. The breakfast experience, however, garners mixed reviews; some guests find it satisfactory, while others describe it as limited in options and suffering from slow service. For dinner, specific dishes have been criticized for their food quality, being described as bland, overly salty, or not matching menu descriptions. The rooftop bar also serves food, but some patrons have experienced slow service or received cold dishes. Despite these specific criticisms, the overall dining facilities are often seen as a convenient and pleasant option for guests.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it exceptionally convenient for guests to explore the surrounding area. It is situated within easy walking distance of various shops, restaurants, and local attractions. The hotel also offers excellent public transport access, with nearby metro and train stations providing convenient connections both within the city and to Barcelona, though some guests note the journey to Barcelona can be lengthy by public transport. While parking is available on-site, it is an additional expense, and some guests have encountered difficulties with access or unpleasant smells. Due to its prime urban setting, some rooms may experience street noise, particularly during busy periods.

Staff & Service
The hotel's staff frequently receives high praise, with many guests highlighting their friendly, helpful, attentive, and professional demeanor. Positive interactions are commonly reported with reception and restaurant personnel, who are often commended for their willingness to assist. However, there are notable instances of negative feedback, particularly concerning certain rude staff members, including some at the night reception and in the bar or restaurant areas. Guests have also reported unhelpful attitudes, slow service in some departments, and a lack of effective problem resolution for issues such as non-functional air conditioning, faulty safes, or inconsistent cleaning. Concerns about staff entering rooms without permission and a perceived lack of English-speaking staff in some situations have also been raised.

Additional Information
The hotel offers versatile private event spaces that have been successfully utilized by guests for celebrations, with positive feedback on the staff's organizational skills and attentiveness during these occasions. A recurring point of contention for some guests is the hotel's parking access policy, particularly after midnight, which can lead to frustration if not clearly communicated upon arrival. Furthermore, the rooftop pool operates with specific, often early, closing times, which can limit opportunities for adult guests to enjoy it without children or during the evening hours. Some reviews also indicate inconsistencies in room cleaning, with reports of missed service or the omission of basic amenities like toilet paper during a stay.