Injap Tower Hotel

The hotel is a popular choice for its exceptional location, offering direct access to the prominent SM City Iloilo via a convenient footbridge, making it a signature feature that enhances guest convenience. It is consistently praised for its friendly and helpful staff, who contribute significantly to a positive stay, alongside its generally comfortable rooms and good value for money. This makes it an ideal fit for a diverse range of travelers, including sightseers eager to explore the city, shoppers looking for retail therapy, business travelers needing central access, families on vacation, and budget-conscious travelers seeking affordability without compromising on key amenities. To make the most of your visit, consider requesting a room on a higher floor for impressive city views, and be prepared for potential delays in towel provision, a recurring theme in guest feedback.

Facilities & Amenities
Guests frequently comment on the hotel's various facilities, noting both conveniences and areas for improvement. The air conditioning generally functions well, providing comfort, though some units have been reported to leak or be noisy. The elevators are a common point of feedback, often described as slow, hot, or occasionally non-operational during power outages, despite the hotel having generators. Wi-Fi connectivity is a consistent concern, with many guests finding it weak or unstable throughout the property. Parking is available but frequently cited as difficult, small, or limited, with a narrow driveway. The pool area is noted as needing significant improvement, often described as unclean and lacking essential amenities like towels or an attendant. The fitness center or gym is equipped with limited machines, such as a treadmill and stationary bike, with some equipment reported as broken. In-room conveniences include a microwave, refrigerator, kitchen sink, kettle, bathrobe, and complimentary drinking water bottles, along with cable TV, though some guests experienced issues with channel availability. A notable convenience is the 7/11 store located directly within the building.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, though some guests have noted specific issues like visible mold in bathrooms or stains on surfaces. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, and are typically fitted with clean sheets. However, the towels are a significant and frequently mentioned point of dissatisfaction; they are often described as old, worn, ratty, thin, and sometimes leave fluff, with recurring issues of unavailability or delayed provision upon check-in. In the bathroom, guests have reported concerns regarding toilet cleanliness, bidet functionality, low water pressure in showers and sinks, and inconsistent hot water supply. Some reviews also mention unpleasant smells or the absence of a door mat. Room condition is a mixed bag, with many noting that rooms appear dated or worn out, featuring peeling wallpaper or cracks on furniture. Despite these points, rooms are generally soundproof, offering a peaceful stay even in the hotel's busy location.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is mixed. Most guests find the breakfast to be satisfying with a good variety of choices, describing it as delicious and a decent meal to start the day. However, some guests have expressed concerns, noting that the food can be expensive, the selection limited, or that dishes are often served cold. The coffee quality is also a point of contention for some. The hotel's restaurant, the Horizon Cafe, located on the top floor, is frequently highlighted for its good views of the city, enhancing the dining experience. While the overall food quality is generally considered fair, there are occasional comments about dishes being too salty or not being replenished quickly enough during busy periods. Room service is available, but some guests noted that payment for room service food was cash-only.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly across SM City Iloilo, which is easily accessible via a dedicated footbridge. This prime position makes it incredibly convenient for shopping and accessing a wide array of restaurants. Beyond the immediate vicinity, the hotel is within walking distance of other malls and local attractions, facilitating easy exploration of the city. For those relying on public transport, taxis are readily available right outside the hotel, and app-based ride services are also easily booked. While the hotel offers parking, guests frequently describe it as limited, small, or challenging to navigate, which can be a consideration for those traveling with their own vehicles. Overall, the hotel's strategic placement ensures excellent accessibility to key areas and transportation hubs.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, being described as exceptionally friendly staff, courteous, professional, helpful, and highly accommodating. Guests frequently commend their attentiveness and willingness to assist with various needs. The check-in and check-out processes are generally reported as smooth and efficient, with many appreciating the flexibility of being allowed early check-in when rooms are available. Housekeeping services are praised for daily cleaning and prompt responsiveness to requests, ensuring rooms are well-maintained. However, some guests have reported isolated incidents where housekeeping staff entered rooms without prior notice or did not fully respect Do Not Disturb signs, which caused minor inconvenience. Despite these few instances, the staff's overall commitment to providing excellent service and their proactive approach to guest concerns are recurring themes in reviews.

Additional Information
Guests frequently note that the hotel is showing its age and is in need of renovation and maintenance to update its facilities. A recurring issue highlighted by many is the inconsistent provision of towels, which are often not immediately available upon check-in, leading to delays in their delivery. In-room amenities, while present, sometimes have issues; for instance, TVs may have limited channels or signal problems, and some guests noted the absence of complimentary slippers or proper utensils for the in-room kitchenette. During power outages, which occasionally occur, guests reported that while the hotel has generators, the elevators might not function, causing inconvenience, particularly for those with luggage. A specific security concern was raised by one guest regarding a staff member publicly announcing a room number in the lobby.