Jasmac Plaza Hotel

The hotel is a memorable destination in Susukino, primarily distinguished by its expansive natural hot spring (onsen) facilities, offering a truly relaxing and rejuvenating experience. Guests consistently highlight the spacious rooms, attentive staff, and delicious dining options as key aspects of their stay. This makes it an excellent choice for wellness seekers looking to unwind, couples seeking a tranquil escape, and families desiring comfortable accommodations with ample space. Its convenient location also appeals to sightseers and business travelers looking for comfort after a day of activities. To maximize your visit, consider utilizing the onsen during off-peak hours for a more serene experience, and be sure to explore the diverse in-house dining choices, as many guests praise the quality and variety available on-site, making it easy to enjoy a full experience without leaving the premises.

Facilities & Amenities
The hotel's standout feature is its comprehensive natural hot spring complex, which includes multiple indoor baths, a spacious open-air bath, and two types of saunas (high-temperature and low-temperature), providing ample space for relaxation. Guests consistently praise the diligent cleaning of these facilities, ensuring a pleasant and hygienic experience. Complementing the bathing experience, various massage services, including body scrubs and foot care, are available, allowing for deeper relaxation and rejuvenation. The property also features convenient amenities such as an on-site convenience store, making it easy to purchase necessities without leaving the premises. Additionally, banquet halls and event spaces are available, catering to various gatherings and events. While some facilities show their age, they are generally well-maintained, contributing to a comfortable and enjoyable stay for all guests.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, noting that despite its established age, the property is well-maintained and hygienic throughout. The spacious rooms are a consistent highlight, offering ample space for guests to relax comfortably, often exceeding expectations for typical city hotels. Many appreciate the provision of yukata and tabi socks, allowing for comfortable movement within the hotel. While the overall decor might appear dated, the rooms are kept clean and free from unpleasant odors. Feedback on bed comfort is generally positive, ensuring a restful night's sleep. However, some guests noted that the air conditioning is centrally controlled, leading to rooms being either too warm or too cold without individual adjustment. Some also mentioned the absence of an in-room safe and limited power outlets.

Dining & Food Quality
The hotel's dining options receive high praise, particularly the breakfast buffet, which is a significant highlight for many guests. The buffet offers a wide variety of dishes, with a strong emphasis on Japanese cuisine, including local Hokkaido specialties. A popular feature is the build-your-own seafood bowl, where guests can choose from an assortment of fresh sashimi cubes, such as tuna, salmon, yellowtail, bonito, and scallops. Other notable breakfast items include soup curry and daily changing oban-zai. While some Western options are available, a few guests expressed a desire for more variety in this area. The quality of food across all in-house restaurants is consistently rated as delicious, with specific mentions of tasty soba and ankake yakisoba. The coffee served at breakfast is also well-regarded.

Location & Accessibility
The hotel boasts a highly convenient central location in Susukino, placing guests within a short five-minute walk of the vibrant entertainment district. Its proximity to the Hosui Susukino subway station ensures easy access to other parts of Sapporo, including a direct route to Sapporo Station, which is also a manageable twenty-minute walk for those who prefer to explore on foot. While the immediate surroundings are bustling, the hotel itself is noted for being surprisingly quiet. For guests arriving by car, on-site parking is available and generally well-regarded for its convenience, with some guests benefiting from discounted rates for extended stays. However, some guests, particularly the elderly or those with mobility challenges, noted that accessing the onsen and dining areas involves navigating stairs, which can be a minor inconvenience.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional hospitality and attentive service. Guests frequently commend their friendliness, politeness, and willingness to go above and beyond to assist with various requests. The check-in process is often described as smooth and efficient, contributing to a positive first impression. Staff members are noted for their helpfulness in accommodating needs such as arranging room changes for long-term stays, storing luggage, and facilitating late check-outs when possible. Housekeeping staff are also praised for their thoroughness and responsiveness. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly enhancing the guest experience and making visitors feel welcomed and valued throughout their stay.

Additional Information
A distinctive aspect of the hotel is its relaxed atmosphere, allowing guests to move freely throughout the premises in their provided yukata, even to the on-site convenience store. For added convenience, services within the hotel, such as onsen treatments or dining, can be charged directly to the room using a wristband, eliminating the need to carry cash or cards. The hotel also offers smoking rooms, a feature appreciated by some guests, though non-smoking guests should be aware of this option. While the property has a long history, some guests noted that the onsen operating hours could be extended, particularly for early mornings or late nights. The hotel also serves as a venue for weddings and banquets, indicating its capacity for larger events.