L'Fisher Hotel Bacolod

This hotel, known for its classic charm, is frequently highlighted for its excellent breakfast buffet and a staff that consistently provides friendly and accommodating service. Its central location makes it a convenient choice for many travelers. The hotel is well-suited for sightseers and business travelers due to its accessibility to key areas, and its amenities, including a pool, also make it a viable option for families. Guests often find it offers good value for their stay. To enhance your experience, it is advisable to consider requesting a newly renovated room for a more modern feel, and be prepared for potential noise from events or the street, especially if you are sensitive to sound.

Facilities & Amenities
The hotel features a rooftop pool that is a popular spot, though some guests note it can be crowded, shared with locals, and could benefit from renovation, with mentions of slimy patches and tiles needing replacement. The gym is generally described as nice and well-maintained, despite having limited equipment, though some found it to have an odor. A casino is available, but reviews suggest it can be warm, small, and has outdated machines, along with a strict casino dress code. The lobby is often praised for its beautiful holiday decor, but some guests feel it lacks a comfortable lounge area. While Wi-Fi is generally available, some guests experienced poor or erratic connections in certain areas. The elevator is noted by some as being tiny, old, slow, and occasionally having an unpleasant smell. A spa/massage service is also available and well-regarded. Parking is provided in a guarded lot, though it is located at the back of the hotel, which some found inconvenient.

Cleanliness & Room Comfort
Feedback on cleanliness and room condition is mixed; while some rooms are described as clean and spacious, others are noted as outdated, dark, or in need of significant refurbishment, with issues like dirty carpets, mold, and stains. Some "renovated" rooms were found to be poorly executed. Comfortable beds are mentioned by many, but a significant number of guests found mattresses to be very firm, hard, or prone to sinking, leading to uncomfortable rest. Noisy air conditioning units are a common complaint, often described as old or not sufficiently cooling the room. Street noise and loud music from outside or events within the hotel can also be disruptive, particularly at night. In-room amenities like the TV are sometimes reported as outdated or non-functional. Bathrooms receive varied comments, with some being clean with good water pressure, while others are described as moldy, old, having rusty shower heads, or experiencing dripping and clogging issues.

Dining & Food Quality
The breakfast buffet is a consistent highlight, frequently praised as excellent, amazing, and offering a wide variety of choices that are delicious and worth the money. Guests appreciate the changing daily menu, though some found it to be ordinary or lacking in local food options. It can also get crowded, and choices may be limited if dining late. Some guests noted the absence of hot chocolate or tea options. The hotel’s restaurant generally offers good menu choices and service. However, room service food has received mixed reviews, with some finding it unsatisfactory or served cold. The bar area, particularly the rooftop bar, has been noted for slow service. Overall food quality is generally positive, but there are isolated reports of bad food or dishes being overly sweet.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of shopping, dining, and entertainment options. It is conveniently close to various attractions, public transportation, and major landmarks, making it ideal for exploring the city. Its proximity to the fast craft boat terminal and government offices is also appreciated by many. Parking is available in a guarded lot, though its location at the back of the hotel can be a minor inconvenience for some guests. While the hotel is situated on busy streets, offering easy access to the city, this also means the surrounding area can experience heavy traffic.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff, accommodating service, and overall helpfulness. Many guests highlight their respectful, courteous, and attentive demeanor, contributing significantly to a positive experience. The quick check-in process is often mentioned, though some guests have reported long wait times and issues with booking confirmations, indicating a need for improved efficiency at the front desk. While housekeeping is generally good, some instances of messy service or strong knocks on doors have been noted. Bell service has also received mixed feedback, with some guests experiencing delays or unresponsiveness. Overall, the staff's commitment to providing excellent service is a recurring theme, despite some isolated instances of perceived rudeness or lack of training among certain reception staff.

Additional Information
Guests should be aware of certain hotel policies, including corkage fees for bringing in outside food or drinks, which some find unreasonable given that the hotel's restaurant closes early. A significant deposit policy is also in place, which some guests found excessive and slow to be reversed. The hotel is a popular event venue, frequently hosting conventions and grad balls, which can lead to crowded common areas and impact the guest experience. Some guests reported being assigned to the Ecotel, a separate building described as dilapidated with unpleasant odors. The casino dress code is noted as strict, and some guests found the gym hours to be limited, not operating 24/7 as expected. There are also reports of unusual rules, such as restrictions on wearing slippers or sleeveless attire for men at breakfast.