NYX Hotel Madrid by Leonardo Hotels

The hotel offers a distinctive urban experience, highlighted by its rooftop pool and bar, which serves as a memorable feature for many guests seeking relaxation or a vibrant social scene. Its modern design and cleanliness are consistently praised, contributing to a welcoming atmosphere. The hotel is particularly well-suited for football fans due to its close proximity to the stadium, and for sightseers and business travelers who appreciate its convenient metro access to the city center and business districts. Couples also find the contemporary vibe appealing for a romantic getaway. To enhance your stay, it is advisable to inquire about the rooftop pool's seasonal availability and operating hours, as it may be closed during certain periods. Additionally, guests should consider their room size preferences, as some accommodations are noted to be more compact than others.

Facilities & Amenities
The hotel provides a range of facilities that enhance the guest experience. The rooftop pool and accompanying bar are popular features, offering a refreshing escape and a lively atmosphere, though some guests note the pool can be small or cold, and the bar music occasionally loud. Free Wi-Fi is widely available and generally reliable, ensuring guests stay connected. In-room coffee machines and fridges are appreciated conveniences. The lobby and various floors feature unique touches like arcade games and a foosball table, adding a playful element to the common areas. Complimentary water and sweets are also available in the lobby, a thoughtful gesture. However, a recurring point of feedback is the absence of a dedicated gym, sauna, or jacuzzi, which some guests found to be a notable omission for a hotel of this caliber.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting that rooms are well-maintained and spotless. The beds are frequently described as comfortable, ensuring a restful night's sleep, often complemented by high-quality linens. However, feedback on room size is mixed; while some guests find their rooms adequately spacious, many describe them as quite small, compact, or even cramped, particularly for more than one person or for longer stays. The lighting in rooms is often cited as being too dark, making it challenging for tasks like applying makeup. Bathroom experiences vary, with some finding them spacious, while others report them to be small, with issues like inconsistent water temperature in the shower or minor leaks. Noise levels are also inconsistent, with some rooms being quiet and others experiencing noise from the hallway or the hotel's lobby music.

Dining & Food Quality
The hotel's breakfast receives considerable attention, with most guests praising its variety, quality, and plentiful options, including fresh fruit and diverse choices. Many describe it as a good start to the day, though some find the selection to be repetitive over multiple days or consider it to be on the more expensive side. While the hotel features a bar that is generally well-regarded for its pleasant atmosphere and cocktails, some guests have noted occasional slow service during busy periods. Feedback regarding other dining options within the hotel, such as for lunch or dinner, is limited, with some guests expressing a desire for more comprehensive in-house restaurant choices beyond the bar offerings, and a few reporting dissatisfaction with the quality of specific food items ordered.

Location & Accessibility
The hotel boasts an excellent location for specific interests, being within easy walking distance of the Santiago Bernabeu Stadium, making it an ideal choice for football enthusiasts attending matches or tours. Its proximity to multiple metro stations ensures convenient accessibility to Madrid's city center and other key attractions, as well as direct links to the airport. While some guests consider it centrally located, others perceive it as being slightly further from the main tourist hubs. The surrounding area is generally described as quiet and safe, offering a good selection of local restaurants and shops. For guests traveling by car, parking is available, though it is often noted to be expensive and the garage can be narrow or challenging to navigate.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests commend the team for being friendly, helpful, and attentive, highlighting their professionalism and willingness to assist with requests, contributing to a positive experience. The check-in and check-out processes are generally described as quick and efficient. Housekeeping is also frequently praised for maintaining clean rooms. However, a significant number of reviews mention instances of staff being perceived as unpleasant, unenthusiastic, or even rude, particularly at the reception or bar, leading to less satisfactory interactions for some guests. Despite these varied experiences, the staff's overall commitment to service is a recurring theme in guest comments.