Oyster Plaza Hotel

This hotel is a practical choice for transit passengers and budget travelers seeking an affordable overnight stay due to its proximity to the airport and the convenience of a complimentary shuttle service. While many guests appreciate the friendly demeanor of the security guards and front desk staff, recurring issues with cleanliness, particularly the pervasive presence of cockroaches, significantly detract from the overall experience. The hotel is currently undergoing renovations, which has led to a mixed bag of experiences, with some guests enjoying newly remodeled rooms while others contend with older, less maintained accommodations. To ensure a more comfortable stay, it is advisable to specifically request a renovated room and consider bringing earplugs due to potential noise.

Facilities & Amenities
The hotel offers a range of basic amenities, though their condition and functionality vary. Guests can expect air conditioning in rooms, along with a TV that may offer cable channels or smart TV features like YouTube, though many reviews note issues with non-working units or poor signal. While free Wi-Fi is available, its connection is frequently reported as unreliable or non-existent in rooms, forcing guests to rely on their own data. Rooms typically include a closet with hangers and a hot and cold shower, though complaints about inconsistent hot water and poor drainage are common. Some rooms are equipped with a safe, and the hotel provides ice machines and vending machines for guest convenience. However, many rooms lack essential amenities like a refrigerator or electric kettle, and a significant number of rooms do not have windows.

Cleanliness & Room Comfort
Cleanliness and room comfort are major points of contention for guests. A predominant concern across numerous reviews is the widespread presence of cockroaches, with many guests reporting seeing them "everywhere" in their rooms, alongside ants, mosquitoes, and even rats. This significantly impacts the perceived cleanliness, with rooms often described as smelly or having dirty linens and molds in the bathroom. While some newly renovated rooms are praised for being spotless, older rooms are frequently criticized for their outdated appearance, peeling wallpaper, and holes in the walls. Guests also report issues with uncomfortable pillows, itchy blankets, and loose toilet seats. Noise is another significant issue, with noisy rooms due to street noise, thin walls allowing sounds from other guests, and construction noise impacting sleep quality. Furthermore, many in-room amenities like phones and TVs are often non-functional.

Dining & Food Quality
The hotel offers a free breakfast that is generally included with the stay, which many guests find to be a convenient perk. The breakfast typically includes local options, such as an omelette, and coffee, though the coffee is often instant. While some guests find the food quality to be decent and a good value for the price, many express disappointment with the limited breakfast variety, noting that several items listed on the menu are frequently unavailable. This often leads to guests eating the same meal daily. Service in the restaurant can be very slow, with guests reporting long waits for their food, and some have noted instances of rude staff behavior. There are also mentions of cockroaches in the dining area, which detracts from the overall dining experience.

Location & Accessibility
The hotel's central location is a primary advantage, as it is very close to the airport, making it ideal for travelers with early flights or layovers. It is conveniently accessible along the road and within walking distance of SM Sucat mall, providing easy access to shopping, dining, and a 7-Eleven. The hotel also offers a free airport shuttle service, which is highly valued by guests for its convenience. However, the location is also a source of significant noise due to the busy road it fronts, leading to considerable noisy rooms from traffic. While the shuttle service is a major draw, guests frequently report issues with its availability, often finding it is not 24/7 as advertised, and drivers sometimes request payment for expressway tolls, which can be unexpected. Parking availability can also be an issue, with the lot sometimes being full.

Staff & Service
The staff at the hotel generally receive mixed but often positive feedback, particularly the security guards and front desk personnel, who are consistently praised for being friendly, helpful, and accommodating. Guests appreciate their assistance with luggage and the relatively quick check-in process, with some even being allowed early check-in. However, the quality of service can be inconsistent. Many reviews highlight instances of slow service, especially concerning room cleaning requests, breakfast delivery, and responses to in-room issues. Some guests have encountered rude or unresponsive staff, particularly within the housekeeping and restaurant departments, leading to frustration when requests are ignored or phone calls to the front desk go unanswered. Overall, while individual staff members are often commended, systemic issues with communication and efficiency impact the guest experience.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which means the quality of rooms can vary significantly between newly remodeled units and older, less maintained ones. This inconsistency can lead to a vastly different experience depending on the room assigned. The hotel has specific policies regarding early check-in fees, charging an hourly rate for guests who wish to access their rooms before the standard check-in time. Similarly, there are luggage storage fees for guests who need to leave their bags at the hotel for extended periods. Some reviews suggest the hotel may cater to short-term stays, which could contribute to the varied atmosphere. A few guests also recommend tipping staff generously, implying that their wages may be low and that gratuities are appreciated for good service.